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Customer Excellence Rep I - Bilingual (English/Spanish)

TEAM Companies

Tulsa, OK | Full Time

$36k-45k (estimate)

1 Week Ago

Background Verifier I

TEAM Companies

Tulsa, OK | Full Time

$39k-50k (estimate)

3 Weeks Ago

Background Verifier I

TEAM Companies

Tulsa, OK | Full Time

$39k-50k (estimate)

3 Weeks Ago

Business Development Manager

TEAM Companies

Tulsa, OK | Full Time

$116k-151k (estimate)

4 Weeks Ago

Enterprise Account Executive

TEAM Companies

Tulsa, OK | Full Time

$86k-114k (estimate)

4 Weeks Ago

Account Services Manager

TEAM Companies

Tulsa, OK | Full Time

$80k-108k (estimate)

4 Months Ago

Customer Excellence Rep I - Bilingual (English/Spanish)

TEAM Companies Tulsa, OK

$36k-45k (estimate)

Full Time | Business Services 1 Week Ago

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TEAM Companies is Hiring a Customer Excellence Rep I - Bilingual (English/Spanish) Near Tulsa, OK

Customer Excellence Representative I - Bilingual (English/Spanish)

POSITION SUMMARY

This position is responsible for providing customer support for all TEAM Companies businesses including TEAM Professional, TEAM Background, and TPS Alert customers and contractors. Provides technical support to customers including account updates, system troubleshooting, and coordinating needs among various departments via email, chat, and phone. Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with each contact. An effective team member is responsible for delivering high-level service to all customers by staying up to date on product knowledge and informed on company, system, and regulatory policies. TEAM member approaches each day open-minded, embracing and modeling Company Core Values: collaborate, innovate, and serve.

RESPONSIBILITIES

Build customer relationships resulting in high level of service and a positive customer experience.
Provide knowledgeable technical assistance via phone, email and online chat to customers and contractors.
Update customer information in TEAM Companies systems during and after each interaction as information becomes available.
Remain cognizant of opportunities to further strengthen the customer relationship by identifying potential future needs partnering with other areas of the business where applicable.
Research items and follow up with customers promptly: working with TEAM associates for support.
Successfully navigate various technology tools and resources
Support other areas of TEAM including Clinics: as a backup collector for drug and alcohol testing of urine, hair, saliva, or breath specimens as defined by the customer.
Maintain and manage time to successfully support various customer needs.
Work with TEAM members on a variety of initiatives

REQUIRED QUALIFICATIONS AND SKILLS

Experience:

High School Diploma with 0 to 2 years of industry experience

Computer Skills:

High-level knowledge of business-related computer skills (Microsoft Office Suite, Adobe Acrobat/PDFs)

Other:

Bilingual – English/Spanish

Broad understanding of strategic planning and production outcome

Soft Skills Required:

Communication – Ability to communicate effectively with others clearly and concisely.

Detail Oriented – Ability to pay attention to the minute details of the project or task

Organized – Possessing the trait of being organized or following a systematic method of performing a task

Low Ego - Ability to admit one's mistakes and be open and willing to hear constructive feedback

Relationship Building – Ability to effectively build relationships with customers and co-workers

Self-Confident – The trait of being comfortable in making decisions for oneself.

Work Environment:

Maintain confidentiality by government, organization, and department policies

Demonstrate reliability supporting TEAM attendance standards as attendance and punctuality are key to the success of all.

Utilization of standard office equipment such as computers, phones, various software platforms, and other technology

You must be able to sit for long periods

This job operates in a clerical office setting in Tulsa or Oklahoma City.

Travel 0%.

COMPANY CORE VALUES

Collaborate: Do great things together!
Innovate: Celebrate new ideas and embrace change!
Serve: Serve each other, our clients, and community!

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. EOE.