Pecheles Ford Toyota seeks an organized professional with excellent time management skills, attention to detail, and a commitment to superior customer service to support our Sales & Service Departments. This individual will receive calls into the dealership, determine the nature of the caller’s business, and direct the caller to their destination. The Administrative Assistant will be responsible for data-entry, quality control for Manager documentation and reports, supply requests, supporting Dealer Trades, and acting as a communication liaison for offices and Dealerships.

This individual will primarily work Monday through Friday, 10AM to 6 PM; as well as 2-3 Saturdays, 7:30AM to 1PM.

About Us

In 1965, the Pecheles family opened Pecheles Automotive’s doors with a passion for quality cars and quality customer service. Knowing that every car shopper’s journey is unique, the first-generation Pecheles team set out to build a dealership that provided the most professional service and staff in East North Carolina. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Pecheles Automotive is critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

What We Offer:

• Paid training
• Medical & Dental
• 401K Plan
• Paid time-off & vacation
• Employee vehicle purchase program
• Discounts on products & service
• Closed Sundays

Essential Duties

• Answer phones and direct consumer to the proper department and follow up in a polite, timely manner
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Greet customers and visitors and assist them appropriately
• Oversee outgoing mail
• Updates information in computer systems
• File invoices, repair orders, and other records
• Support the Sales and Service Teams with a variety of administrative tasks
• Assists Senior Administrator with organizing dealer trades including scheduling drivers, preparing paperwork, and communicating with appropriate team members throughout the process.
• Organizes all owner's manuals and promotional materials regularly.
• Maintains a professional appearance.
• Other tasks as assigned.

Qualifications

• High school diploma or equivalent; and 4 years of proven customer service experience
• Ability to learn new software and applications
• Superior written and oral communication skills
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Excellent time management skills and ability to prioritize tasks
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Basic mathematical skills, including multiplication/division/addition/subtraction
• Valid Driver’s License
• Must be willing to submit to a pre-employment background check and drug screen