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Murata America is Hiring a Customer service supervisor Near Smyrna, GA
For over 75 years, Murata Electronics has been a tireless innovator, committed to developing technologies that profoundly change the world around us.
Our solutions are inside more state-of-the-art products than you may imagine. Additionally, we enable other global companies to turn their visions into reality from mobile communications to computers and networking, medical devices to power solutions, smart home technologies to automotive electronics.
Our past innovations drive today's technology and our present innovations are shaping tomorrow's.
Whatever the future holds, you can be sure that Murata will be a part of it.
Why Consider This Job Opportunity
The primary responsibility for this position is to supervise the Sales Planner function within the Account Services organization.
Workplace Policy
Hybrid from Smyrna, Georgia
What To Expect (Essential Job Responsibilities)
- Provide leadership and supervision to direct reports (Sales Planners). Selects and manages the performance of direct reports.
- Provide day-to-day operational support to Sales Planners while monitoring / balancing their workloads.
- Train and educate staff in compliance with company policies, procedures, and ISO compliance.
- Develop internal processes with a focus on improving customer satisfaction, process improvements, and improvement in accuracy.
- Provide input on tools needed to assist in servicing accounts.
Miscellaneous Job Responsibilities
- Create and distribute reports, as required.
- Perform other job-related responsibilities and duties as may be assigned from time to time.
What Is Required (Qualifications)
- High School Diploma or GED.
- Three years of experience in service or materials management.
- Intermediate proficiency with Microsoft Excel, Word, and PowerPoint as well as typing skills for accurate data entry.
- Strong analytical skills, high attention to detail, and organization. Effective collaboration and communication skills as well as strong interpersonal skills.
- Dependable with the ability to meet tight deadlines in a high-pressure environment while effectively prioritizing workloads.
- Ability to understand customer forecasts, the impact it has on a factory, and how to use the demand information to meet customer requirements.
- Ability to effectively analyze a situation and communicate the resolution to others. Adaptable with the ability to consistently deal with ever-changing conditions.
- Proven success in interfacing with customers in global locations.
How To Stand Out (Preferred Qualifications)
- Previous supervisory experience in service or operations.
- Knowledge of Murata’s industry, basic business principles, cultural diversities, organization, and products.
- Strong proficiency with Microsoft Excel and Access.
Travel
Infrequent domestic travel, approximately once per quarter.
Imagine the possibilities as a member of Murata's innovative global team.
Be an innovator - Join Murata!
Murata offers competitive compensation and comprehensive benefits.
Equal Opportunity / Affirmative Action Employer - M / F / Disabilities / Veteran s
Last updated : 2024-05-13
Job Summary
Full Time
$75k-98k (estimate)
05/11/2024
06/21/2024
The job skills required for Customer service supervisor include Leadership, Communication Skills, Attention to Detail, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service supervisor positions, which can be used as a reference in future career path planning. As a Customer service supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service supervisor. You can explore the career advancement for a Customer service supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
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The culture must be one of really honestly respecting and valuing staff and customers.
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Listen attentively and actively and they must take ownership and responsibility.
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They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
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Good customer service should be offered with politeness, respect and understanding.
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Step 3: View the best colleges and universities for Customer Service Supervisor.
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