At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Entertainment Production who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Entertainment Production Supervisor checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Entertainment Production Supervisor is responsible for providing communication, organization, leadership, development, training, and evaluation of Team Leads; interpreting and implementing Dollywood Company policies, procedures and management decisions with assigned personnel, shows and/or acts while monitoring work flow to ensure operational effectiveness of performance standards; and to ensure guests have a positive entertainment experience.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Communicate job expectations; planning, monitoring, training, coaching, counseling and performance evaluations.
• Assist Entertainment management with resolution of Host issues by investigating concerns; identifying solutions; administering the Positive Discipline Process as necessary, and recommending action.
• Assist in coordinating safety programs that meet or exceeds state, federal, industry and company regulations and guidelines while maintaining organized documentation of all safety training materials, reports, lists and safety signoffs for the division.
• Effectively performs safety training meetings to meet or exceed company requirements.
• Maintain a friendly and cooperative atmosphere of openness, participation, caring, appreciation and flexible leadership that invites Hosts to do their best.
• Sustain show quality by observing shows, maintaining equipment and props.
• Maintain a safe and clean work environment.
• Assist in identifying budget savings and/or needs of show productions.
• Complete production plan by scheduling, establishing priorities, monitoring progress, revising reports and schedules, resolving issues, and show reporting.
• Attend rehearsals, purchase props and/or costumes and assist choreographers.
• Coordinate and file all shows, archives, and BMI reporting needs.
• Serve as liaison for Dollywood Theme Park during Bluegrass and Gospel advancing period.
• Initiate and foster a spirit of cooperation within and between departments.
• Create a positive first and last impression for Park visitors through Guest service, friendliness and attention to detail within all areas of responsibility.
• Be knowledgeable of Park (i.e., locations of buildings, services available, restaurant menus, show schedules, special events).
• Answer questions from Guests and inform them of Park events, areas of interest, and general Park information.
• Resolve Guest complaints with assistance as needed from Unit 100 and/or Unit 700.
• Communicate division and company information on a daily basis to Hosts.
• Ensure Dollywood’s supplied costumes and dress guidelines are enforced.
• Monitor total park operations and solve issues as Entertainment PIC and/or Park HIC.
• Participate and contribute to team effort in Entertainment Auditions, staff, production, casting and creative meetings as scheduled while maintaining strict confidentiality.
• Perform special projects/duties as directed by assigned manager.

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• High school diploma or equivalent, some college preferred.
• Must be at least 21 years of age.
• Three (3) years of experience working in a similar capacity in the Entertainment industry.
• One (1) year of supervisory experience.
• Ability to supervise others and provide motivation and leadership. Supervisory experience preferred.
• Working knowledge of P&L budgets, forecasting and scheduling preferred.
• A proven track record of successful project management.
• Intermediate computer experience with working knowledge of Word, Excel, Outlook and PowerPoint software.
• Must have a valid driver’s license with proof of auto liability insurance.
• Successful completion of a post-employment offer background check, credit check and drug test.

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees.
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must be committed to continuous improvement.
• Must have professional appearance with good personal hygiene.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Must be productive in a fast-paced, dynamic environment.
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines.
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills.
• Must show appreciation of others.
• Able to get along with other employees to work out problems and resolve conflicts.
• Able to comprehend instructions and retain information.
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests.
• Able to be flexible to handle frequent changes in priorities.
• Able to add, subtract, multiply and divide with accuracy.
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working indoors and outdoors.
• Able to operate/drive a company vehicle with valid driver’s license and insurance.
• Able to meet the physical demands of the job.
• Able to work outdoors.
• Able to operate/drive company vehicles.
• Able to dance.
• Able to travel.
• Able to lift at least 50 pounds.
• Able to bend, twist, and/or stoop for continuous periods.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.