Join us! To support our rapid growth, we’re adding more Equipment Project Managers to our Equipment Project Services Team at Clark National Accounts. You’ll be part of our group of trail blazers working to bring an innovative approach to our industry and deliver unmatched solutions to our customers. Building a new business isn’t easy, but this is an opportunity to join us on the ground floor and help build something remarkable.
Based in Lancaster, PA, Clark Associates has been a disruptive force in the food service industry for over 50 years. As its newest division, Clark National Accounts has been charged with further expanding the reach of Clark's products and services through the strategic application of technology and innovation. Our team’s overarching goal is to provide creative and effective solutions to the unique needs and challenges of the chain restaurant sector as it relates to the sourcing of the equipment and supplies they require to run their day-to-day business operations. This Hybrid role requires two days per week in our Lititz, PA offices (typically Tuesday and Wednesday)
Please include a compelling cover letter highlighting your interest in this role KEY ROLE HIGHLIGHTSOur Project Managers play a critical role in ensuring that our customer’s restaurants open as scheduled. Your daily work will include plan reviews, quoting, ordering and the coordination of consolidation, delivery, and installation services for each project. The Project Manager then remains the central point of contact for our customers during their first 30 days of operation.
Successful project completion includes customer satisfaction, ensuring profitability targets are met, and an ongoing approach that seeks continued improvements in process, efficiency, and customer retention.
Essential Duties & Responsibilities

• Support and positively affect business revenue and profitability
• Produce high quality and accurate project quotes, and effectively manage 3rd party warehouse and installation partners.
• Demonstrate a high level of product knowledge and communication skills to provide guidance to our customers and coworkers
• Use critical thinking to develop solutions for fulfillment and project issues
• Effectively gather and interpret data to make informed decisions and recommendations
• Seek outoperational efficiencies and support the continuous improvement of the department.
• Analyze and interpret project data and customer needs to adapt our offering making a positive impact on customer success and company performance.
• Comprehensive record keeping using trackers and other tools to ensure effective communications and data quality.

EDUCATION And/or EXPERIENCE

• Minimum of 2 years of relevant experience in data analysis, reporting documentation and project management
• Bachelor’s degree in a related field, or equivalent combination of education and experience

Knowledge, Skills, & Abilities

• Demonstrated ability to work with a high degree of accuracy displaying strong mathematical and analytical skills.
• Employs critical thinking to understand new information, identify, evaluate, and solve problems making sound decisions.
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding.
• Strong emotional intelligence required with the ability to connect with others in-person and remotely. Including the ability to manage emotionally charged customer situations in a calm effective manner.
• Ability to work independently and within a team.
• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint) and comfortable working in a high-tech environment.
• Service leadership approach with a demonstrated desire to exceed expectations.
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence.

PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This role may work in an office setting and/or telecommute from home. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes, and gases. The noise level in the work environment is usually quiet to moderate. The passage of employees through the work area is average and normal.
Travel RequirementsMay require occasional travel to Company locations, up to 10%