Restaurant Supervisor/Bar Supervisor

Position: Restaurant Supervisor/Bar Manager

Level: Non-management Contract: Permanent Hours per week: 40 hours, 5 out of 7 days

Overall Objective: To provide a first-class service to guests and customers while leading and supervising a team.

Main Objectives

• To pro-actively manage the day-to-day restaurant and bar operations in the absence of the Restaurant Manager
• To manage shifts while on duty.

Summary of Duties

• Performs opening and closing duties
• Manages equipment maintenance
• Ensures service standards are maintained
• Ensures daily and weekly staff briefings within the team are happening
• To ensure the department as a function delivers all Restaurant & Bar Core Standards
• To ensure standard checklists are used as prescribed
• To empower team to be able to handle all positive and negative guest feedback and record correctly
• To actively consider prevention, recovery, and investigation of any complaints
• To undertake to be responsible for cleanliness and presentation of the restaurant & bar
• To anticipate guests’ needs wherever possible and promote hospitality within the facility, enhancing guest satisfaction
• To carry out quality training and coaching in a systematic and professional manner using the Restaurant & Bar training program
• To ensure company and legal standards for cleanliness is maintained within the department.
• To ensure the team are correctly uniformed, in line with company standards and understand the
• Importance of personal hygiene
• To ensure team are punctual, polite, courteous, and helpful to guests and colleagues always
• To be fully conversant with the facilities, services and promotions offered by the company
• Maintains inventories. Investigates any inconsistencies, resolves any issues
• Creates new cocktails and maintains integrity of cocktail menus
• Able to prepare and serve cocktails and mocktails
• Ensures that bar is well stocked and clean
• Maintains drink recipe documentation
• Appropriately delegates bar tasks to bar staff
• Oversees bar scheduling
• Sets and maintains par levels for all bar related items

Essential

• Passion for the hospitality industry
• Excellent product knowledge of food and drink
• Excellent organizational skills
• Team Player
• An excellent eye for detail
• A self-starter with a passion for excellence
• A confident, friendly, and personable manner
• High level of discretion and trustworthiness
• IT Skills
• Excellent verbal and written communication skills
• Experience leading a team
• Experience within the hospitality industry

Desirable

• Experience of a high-volume operation
• A knowledge of licensing law
• Experience using Toast, MS Word, Excel

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• Employee discount
• Paid training

Experience level:

• 1 year
• 5 years

Restaurant type:

• Fast casual restaurant
• Fine dining restaurant

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person