Sea To Land is looking for a customer service specialist with business experience working in an office setting. A customer service specialist will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face all with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, detail oriented, empathetic, and passionately communicative. Customer service specialists can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. In addition to customer support, this person will also support where needed.

Responsibilities

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Sea To Land is growing! Come grow with us. We offer a great dynamic work environment, competitive compensation and benefits after 60 day probation period (Health Insurance, Vision, Dental, Life Insurance), 401k offered after 6 months of employment and a 'straight-days', Monday-Friday work week.

• We are also excited to announce the opening of our secondary location in Houston, TX. If interested in relocating, we will assist with facilitating the move.

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• QuickBooks experience is a plus!