Jencap is comprised of our corporate operations and service teams who support our staff in their commitment to achieve greatness and exceed the expectations of our agency partners. The goal of corporate functions is to provide the necessary infrastructure, expertise, and services that enable our business to thrive, while also contributing to the overall success, efficiency, and sustainability of the organization. We act as partners, aligning support strategies to achieve Jencap's broader objectives.

The HR Operations Partners will work remotely in CT, NJ or NY.

The HR Operations partner plays a key role in streamlining HR processes, supporting the efforts of the HR team and optimizing the employee experience.

Responsibilities:

1. General HR Operations:
   • Identify opportunities to improve HR processes to optimize efficiency and operational effectiveness collaborating with cross-functional teams as needed.
   • Develop and maintain process workflows and other documentation.
   • Support special projects and initiatives related to HR operations and processes.
   • Ensure HR resources posted on the company intranet and are kept up-to-date.
   • Understand all aspects of the employee life cycle, helping to ensure seamless and standardized onboarding and offboarding.
2. Technology, Data and Reporting:
   • Assist with the administration of various HR tools and systems (HRIS, ATS, LMS, TMS)
   • Maintain data integrity across systems and conduct regular audits, maintaining necessary confidentiality and data security.
   • Generate reports and analytics to support decision-making, monitor key HR metrics, review accuracy and completeness of data, and other purposes as requested.
   • Support with the identification and troubleshooting of current or potential issues related to systems and reporting.
   • Provide technical support to end users as needed.
3. HR Policies and Compliance:
   • Ensure consistent application and understanding of company policies, procedures, and legal requirements.
   • Support maintenance of employee handbook as well as the distribution and collection of signatures.
   • Stay up-to-date with labor laws and regulations to ensure compliance and mitigate potential risks.
   • Help identify opportunities to implement and/or change polices to stay current and competitive.
   • Assist with the preparing and filing of compliance reports as needed.
4. Benefits and Compensation:
• Support the administration of company benefits, including assisting with audits, annual testing and renewal/open enrollment.
• Serve as an escalation point for employee benefit and claims issues/questions
• Assist with annual compensation process as well as salary benchmarking and analysis.
5. Employee Engagement & DEIB:
• Propose, design, implement, and administer employee engagement initiatives, recognition programs, etc.
• Gather employee feedback and use it to drive improvements in the workplace and foster a positive culture.
• Assist with DEIB initiatives.

Requirements:

• Bachelor's degree in human resources, business administration, or a related field preferred
• 3 years of experience of HR experience, preferably in an operational, support or generalist capacity
• Strong proficiency in Microsoft Office, particularly Excel (such as VLOOKUP's for data analysis)
• Experience working in HRIS and other systems (ADP Workforce and Greenhouse strongly preferred).
• Knowledge of and experience with employment laws, regulations, and best practices as well as health and welfare plans.
• Proactive and independent, with a strong sense of ownership
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to handle sensitive and confidential information with discretion.
• Skilled at managing high-volume, competing demands with accuracy and attention to detail.
• Strong organizational, project management and problem-solving skills.
• Ability to work collaboratively and build relationships across all levels of the organization.