5 Encore Concrete Coatings Jobs near me
Encore Concrete Coatings is Hiring a Customer Service Consultant Near Barrington, IL
About Us
Encore Concrete Coatings is a residential and commercial home improvement company that specializes in transforming old, cracked concrete into a beautiful floor that will last forever in just 1 day. Our state of the art materials and master technicians have been leaving a smile on customers faces for over 27 years. Based in the Chicagoland area, Encore Concrete Coatings is a family owned business with awesome growth opportunities, giving our employees tremendous advancement to move up, excel in their careers, and love their job!
We are looking for professional, outgoing, and self-motivated individuals who can sell FREE In-Home Consultations to customers over the phone. Regardless of your level of experience, we provide paid training and the support you need to be successful at Encore! Some of our top performing representatives have no previous experience in a Call Center environment or in the Home Improvement industry.
Why work at Encore Concrete Coatings?
- Begin Making a stable hourly rate from day 1!
- Commission and monthly bonus opportunities
- Health Insurance reimbursement benefits
- 401(K) Savings Plan
- 401(K) Matching and Profit Sharing - let us help contribute to your retirement
- All Holidays Paid
- Paid time off opportunities that start 90 days after you begin working
Shifts
Mon. - Fri: 8:00AM - 4:30PM
Mon. - Fri. 9:00 AM - 5:00PM
Mon - Fri. 10:00AM - 6:30 PM
Education, Training and Experience
No experience in scheduling coordination is required, but experience in administrative functions, customer service or reception is preferred.
Associates degree and beyond is not necessary but is helpful.
Essential Duties and Responsibilities
- Gather customer information and schedule in-home appointments
- Handle upwards of 100 inbound/outbound calls per day
- Coordinate scheduling of demos using our cloud based CRM systems
- Oversee our automated CRM to handle follow up tasks
- Work with the sales team to ensure proper scheduling
- Follow zone maps to properly place appointments
- No cold calling – these are all inbound leads where the customer has asked US to contact THEM!
- Answer inbound calls from prospective or existing customers
- Provide friendly and professional customer service
- Be able to be on the phone for an extended period of time
Knowledge & Skills
- Strong internet and PC skills
- Excellent written and oral communication skills
- Strong time management and multi-tasking skills
- Must be detail-oriented and highly organized
- Ability to work independently, a self–starter and energetic
- Problem solving abilities
- Detail-orientated
- Team 1st mentality
- Currently working
- Wanting to move up within the organization and take on more responsibility
Interviews and job position are in-person (NOT A REMOTE POSITION)
Job Summary
Full Time
$38k-48k (estimate)
05/25/2024
11/19/2024
The job skills required for Customer Service Consultant include Customer Service, Problem Solving, Time Management, Call Center, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Consultant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Consultant. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Consultant positions, which can be used as a reference in future career path planning. As a Customer Service Consultant, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Consultant. You can explore the career advancement for a Customer Service Consultant below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Consultant, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Consultant for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Consultant job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Consultant jobs
Prior work experience as a Customer Service Consultant will be an added benefit to the candidates.
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Understand the customer’s expectations.
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Step 3: View the best colleges and universities for Customer Service Consultant.
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