Scheduling Coordinator

About Us

Encore Concrete Coatings is a residential and commercial home improvement company that specializes in transforming old, cracked concrete into a beautiful floor that will last forever in just 1 day. Our state of the art materials and master technicians have been leaving a smile on customers faces for over 27 years. Based in the Chicagoland area, Encore Concrete Coatings is a family owned business with awesome growth opportunities, giving our employees tremendous advancement to move up, excel in their careers, and love their job!

We are looking for professional, outgoing, and self-motivated individuals who can sell FREE In-Home Consultations to customers over the phone. Regardless of your level of experience, we provide paid training and the support you need to be successful at Encore! Some of our top performing representatives have no previous experience in a Call Center environment or in the Home Improvement industry.

Why work at Encore Concrete Coatings?

• Begin Making a stable hourly rate from day 1!
• Commission and monthly bonus opportunities
• Health Insurance reimbursement benefits
• 401(K) Savings Plan
• 401(K) Matching and Profit Sharing - let us help contribute to your retirement
• All Holidays Paid
• Paid time off opportunities that start 90 days after you begin working

Shifts

Mon. - Fri: 8:00AM - 4:30PM

Mon. - Fri. 9:00 AM - 5:00PM

Mon - Fri. 10:00AM - 6:30 PM

Education, Training and Experience

No experience in scheduling coordination is required, but experience in administrative functions, customer service and reception is preferred.

Associates degree and beyond is not necessary but is helpful.

Essential Duties and Responsibilities

• Gather customer information and schedule in-home appointments
• Handle upwards of 100 inbound/outbound calls per day
• Coordinate scheduling of demos using our cloud based CRM systems
• Oversee our automated CRM to handle follow up tasks
• Work with the sales team to ensure proper scheduling
• Follow zone maps to properly place appointments
• No cold calling – these are all inbound leads where the customer has asked US to contact THEM!
• Answer inbound calls from prospective or existing customers
• Provide friendly and professional customer service
• Be able to be on the phone for an extended period of time

Knowledge & Skills

• Strong internet and PC skills
• Excellent written and oral communication skills
• Strong time management and multi-tasking skills
• Must be detail-oriented and highly organized
• Ability to work independently, a self–starter and energetic
• Problem solving abilities
• Detail-orientated
• Team 1st mentality
• Currently working
• Wanting to move up within the organization and take on more responsibility

Interviews and job position are in-person (NOT A REMOTE POSITION)

Job Type: Full-time

Pay: $46,800.00 - $60,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Are you currently employed or unemployed? What is the reason you are looking for new work?
• What makes you a good fit for this role?

Work Location: In person