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The Night Auditor represents the hotel to the guest throughout all stages of the guestâ€'s stay. They are responsible for operating the front desk while providing a variety of hotel services for guests to optimize guest satisfaction and hotel revenues. The ideal candidate must possess strong telephone skills, excellent hospitality skills, strong problem-solving skills, and be detail-oriented.
Essential Duties and Responsibilities :
§ Book guest reservations using knowledge of occupancy, arrivals, and departure information.
§ Greet guests immediately with a friendly and sincere welcome.
§ Register guests into a hotel promptly and courteously using up-selling techniques to maximize room rates.
§ Prepare for all group check-ins and outs, VIP arrivals, and any special assignments given.
§ Pre-register, and block reservations following hotel rate structures, discounts and sell strategies.
§ Handle cash and credit card transactions accurately and securely.
§ Be familiar with all events, functions, and groups as well as the hotel brand, product, and surrounding area.
§ Protect confidential guest information and the privacy of guests
§ Work closely with Housekeeping in keeping room statuses up to date.
§ Coordinates requests for maintenance and repair work.
§ All other duties as assigned. Perform Night Audit following the steps and training provided.
Required Skills and Experience :
Full Time
$25k-30k (estimate)
05/21/2024
06/09/2024
The following is the career advancement route for Night Auditor positions, which can be used as a reference in future career path planning. As a Night Auditor, it can be promoted into senior positions as a Hotel Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Night Auditor. You can explore the career advancement for a Night Auditor below and select your interested title to get hiring information.