Department: Shady Grove

U.M. FDSP Associates is a non-profit affiliate of the University of Maryland School of Dentistry. U.M. FDSP Associates is the organization that provides patient care focused staffing for the clinic operations so that faculty and students may provide patient care to the general public.

We offer paid vacation, sick leave, personal days, and 12 Federal paid holidays. Additionally, we offer medical, dental, vision, short term disability, long term disability, and life insurance benefits. We also offer 401K with an employer match up to six percent. Hours of operation are Monday thru Friday with no weekends.

The Program Assistant provides multi-task clerical support for dental clinic operations. The person in this position will schedule and confirm appointments and work directly with patients, residents, pre-doctoral students, and staff.

We offer paid vacation, sick leave, personal days, and 12 Federal paid holidays. Additionally, we offer medical, dental, vision, short term disability, long term disability, and life insurance benefits. We also offer 401K with an employer match up to six percent. Hours of operation are Monday thru Friday with no weekends.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for telephone coverage of the front desk, taking and distributing messages, and answering all callers’ questions.

• Provides excellent customer service to patients arriving for appointments. Contacts faculty, students, and staff to inform them of patient arrival.

• Schedules appointments to accommodate patients; resolves scheduling conflicts and fits in emergency appointments. Confirms appointments with patients for the next business day.

• Verifies contact information and that insurance or medical assistance are still in force. Validates insurance pre-authorization of coverage. Informs patient of today's charges and any previous balance due before any service is rendered.

• Requests payment for any procedures in accordance with the University of Maryland Dental School's policies and procedures guidelines. Responds to inquires about patient's account. Requests payment when account is delinquent; may assist Patient Account Specialist to correct errors when necessary.

• Handles day-to-day payment transactions makes change; receives checks; processes credit card transactions; issues receipts.

• Processes and reconciles daily receipt with AxiUM daily ledger and deposit receipts into the night deposit box.

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties assigned. Specific duties and responsibilities may vary based upon departmental needs.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); 1 - 3 years’ related experience. Related education may be substituted for experience on a year for year basis.

Required Knowledge / Skills / Abilities:

Knowledge of standard office procedures; must be able to operate computer and other office machines, such as fax, calculator, answering telephones, as well greeting visitors and so on. Skilled in filing documents according to alphabetic and numeric sequences; in operating manual and automated office equipment; Ability to apply close attention to detail in performing routine clerical tasks. Ability to follow oral and written instructions. Ability to maintain effective work relationships.

ADDITIONAL CONDITIONS OF EMPLOYMENT:

This job description is designed to give an outline of what job duties are expected of this position. As an outline it does not fully describe or limit the extent of the position’s duties. UM FDSP Associates and its supervisors may amend the job description as it deems necessary, without advance notice. The job description is not intended to create an employment contract and should not be construed as such.