Experience:

Dispatch/CSR, 5 year (Preferred)

HVAC, 5 years (Preferred)

Schedule service repairs and dispatch field service technicians to customer locations for service based on location, skill level of the technicians, and facility response guidelines.

· Schedule and dispatch planned maintenance to ensure timely completion.

· Receive service requests from customers and coworkers. Enter information into the computer. Assist Managers with paperwork and prepare reports.

· Answer incoming customer inquiries

· Record customer information within our customer service database

· Engage with clients in a friendly and professional manner while actively listening to their concerns

· Offer support and solutions to customers in accordance with the company's customer service policies

· Other duties as requested

Qualifications:

· High school diploma or equivalent

· Excellent phone skills

· Good communication, organizational, math and computer skills

· Experience with Microsoft Office

· Leadership skills, technical experience and HVAC knowledge a plus

· Ability to multitask efficiently in a fast-pace environment

Job Types: Full-time

Job Type: Full-time

Pay: $800.00 - $1,500.00 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program

Schedule:

• Night shift
• On call
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• HVAC/Plumbing: 2 years (Required)

Work Location: In person