Sewell Corporation is Hiring a Customer Care Representative Near Plano, TX
Customer Care Representative
About Sewell:
Sewell Automotive Companies is a family-owned business founded in 1911. Our mission is to provide the best vehicle sales and service experience for our customers. We do this in a way that fosters the continuous improvement of our people and our company. We are a top-performing, thoroughly professional, and genuinely caring organization in all that we do. We have 19 dealerships and 8 collision centers located in Dallas, Fort Worth, Grapevine, Plano, McKinney, Houston, Austin, San Antonio, and Sugar Land.
Sewell Automotive Companies offers opportunities with the following brands:
Audi BMW Buick Cadillac GMC INEOS Infiniti
Land Rover Lexus Mercedes-Benz MINI Subaru
Responsibilities:
* -Demonstrate a "servant's heart" by creating unique and personalized experiences
* -Assist customers by phone, email, chat, text, and social media
* -Schedule service reservations for customers
* -Own all customer issues or concerns
* -Escalate customer concerns as needed
* -Work closely with sales and service departments to resolve any issues
Requirements:
* -High school diploma
* -Organization and attention to detail
* -Proficiency in all Microsoft Office programs
* -Strong written and verbal communication skills
* -Genuine desire to solve problems
* -Ability to think critically
* -Ability to show empathy toward customers while handling their requests
* -Ability to actively listen
* -A minimum typing speed of 35 words per minute
* -Ability to multitask
* -Availability to work evenings and weekends
* -Previous hospitality industry experience preferred
Benefits:
* -Competitive starting compensation
* -Continuous education opportunities
* -World-class training and development
* -401(k) with company match starting on day one
* -Medical, dental, and vision insurance
* -Tuition reimbursement for qualifying associates
* -Company-paid short-term disability
* -Life insurance and long-term disability options
Sewell Automotive Companies maintains a strong policy of equal employment opportunities for all associates and applicants of employment. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age over 40, marital status, disability or citizenship as well as other classifications protected by applicable federal, state or local laws. EOE
Job Summary
Full Time
$37k-46k (estimate)
05/28/2024
06/15/2024
sewell-group.co.uk
HULL, ENGLAND
50 - 100
1876
PAUL EDWIN SEWELL
$10M - $50M
Building Construction
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The following is the career advancement route for Customer Care Representative positions, which can be used as a reference in future career path planning. As a Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative. You can explore the career advancement for a Customer Care Representative below and select your interested title to get hiring information.
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Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
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Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
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That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
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Resolves customer questions and problems regarding accounts, payments, products, and services.
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A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
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Step 3: View the best colleges and universities for Customer Care Representative.
