RightWay Insurance is a local independent insurance agency with a commitment to serving our client the RightWay – with honesty and integrity. The agency opened in 2014 and has a strong focus on personal lines insurance such as auto, home, and life insurance. We represent 30 insurance carriers and are looking for a customer service representative that can help manage our continued growth.

Responsibilities:

• Build authentic relationships with new and existing clients.
• Provide high-level customer service in a fast-paced, structured environment
• Answer incoming customer service calls in order to service and maintain existing accounts
• Provide excellent customer service in person and over the phone for clients
• Offer and educate customers regarding insurance needs and provide estimates to the customer in order to increase or add coverage
• Research, analyze and respond to customer policy inquiries and changes, as well as explain specific coverage and billing questions
• Quote additional lines of insurance, prepare and complete insurance applications, as well as follow up on necessary information
• Work towards pre-defined individual performance objectives based on productivity and customer satisfaction

Qualifications: * 2 years customer service or office experience preferred

• Excellent verbal and written communication skills
• Multi-tasking ability and exceptional organizational skills
• Detail-oriented
• Self-motivated
• Strong interpersonal skills, a team player, and the ability to empathize with customers
• High School diploma or equivalent
• Property & Casualty insurance license required (must be able to obtain)

Benefits * Paid time off

• Fun and friendly work environment
• Continuing Education & TrainingBenefits offered:

Job Type: Part-time

Pay: $19.00 per hour

Expected hours: 15 – 30 per week

Benefits:

• 401(k) matching
• Paid time off

Supplemental pay types:

• Bonus opportunities
• Commission pay

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer Service: 2 years (Required)
• Insurance: 1 year (Required)

License/Certification:

• Property and Casualty License (Preferred)

Work Location: In person