Napoleon Harley-Davidson, is looking for a Rockstar BDC to join our fast growing team. If you are an exceptional listener, love Harley-Davidson and like meeting guest over the phone and through internet interaction, we want to talk to you!

The ideal candidate will either have experience selling motorcycles and powersports in an e-commerce setting, or be very knowledgeable about them!

Responsibilities:

• Manage incoming phone calls and internet leads with requests about powersports vehicles.
• Confirm sales appointments and perform long-term follow-up on all unsold customers.
• Answer incoming calls & respond to internet inquiries promptly with courtesy, honesty, accuracy and professionalism - If you cannot answer the question, make an honest effort to ensure you get the answer from the right source (no matter what they need).
• Communicate effectively with customers according to their preferred method of communication (phone, email, text) with exceptional email/writing skills.
• Customer follow up and retention- Follow up with all unsold prospects daily and stay in contact with sold customers.
• Keep abreast of incoming inventory and be able to operate software to locate our vehicles quickly and efficiently.
• Data Entry- Maintain accurate and thorough customer information and all interactions with guests into the CRM
• Perform other job-related duties as assigned

Requirements:

• Minimum of 1 year experience in a high volume call center environment
• Minimum of 1 year experience handling e-commerce sales leads
• Previous Automotive or Powersports internet sales experience preferred
• Experience utilizing CRM systems such as Eleads, desired
• Outstanding communication skills both verbal and written (including exceptional email skills)
• Energetic and Outgoing Personality
• The willingness to follow up, and follow-up again, with customers (Persistently Patient)
• Internet savvy, great computer skills, and exceptional organizational skills to keep track of all leads
• Familiarity with and interest in powersports vehicles

Benefits:

A fun, relaxed, and casual work environment with awesome people by your side working as a team to ensure the entire group's success! Plus...

• Healthcare, Dental, & Vision Insurance (we pay a generous portion of employee and dependent Medical insurance!)
• Life and disability insurance
• Generous Vacation/PTO Plan
• Employee discounts on purchases
• Dedicated leadership team who supports and cares for employees
• The opportunity for growth and a solid long term career...we promote from within!!
• Competitive Pay
• And more…

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Ability to Relocate:

• Napoleon, OH 43545: Relocate before starting work (Required)

Work Location: In person