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Customer Service Representative / Service Titan CRM
Modern Property Services
Englewood, CO | Full Time
$41k-51k (estimate)
1 Week Ago
Customer Service Representative / Service Titan CRM
Modern Property Services Englewood, CO
$41k-51k (estimate)
Full Time 1 Week Ago
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Modern Property Services is Hiring a Customer Service Representative / Service Titan CRM Near Englewood, CO

Benefits:
  • Dental insurance
  • Health insurance
  • Vision insurance
Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities
Job SummaryModern Property Services is seeking a Customer Service Representative / Scheduler to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, is able to remain calm under pressure, and has prior scheduling experience in the residential and/or commercial service industry.
Responsibilities
  • Receive a high volume of inbound calls and emails
  • Identify the reason for the customer’s call, collect relevant information, and provide solutions
  • Schedule repair and maintenance appointments
  • Document all customer interactions
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Liaise and coordinate with clients, residents, sub-contractors and MPS department leads
  • Attend trainings to maintain up-to-date skills and knowledge
Qualifications
  • High school diploma/GED
  • Previous experience as a Customer Service Representative and Scheduler or in a similar role - Required
  • Mastery level experience using CSR or POS computer system - Required (Service Titan is a plus)
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Self-motivated and able to work independently
  • Highly organized with the ability to prioritize projects and manage time effectively
  • Bilingual in English and Spanish is a plus, but not required

Job Summary

JOB TYPE

Full Time

SALARY

$41k-51k (estimate)

POST DATE

05/19/2024

EXPIRATION DATE

06/08/2024

WEBSITE

modernpropertyservices.net.au

HEADQUARTERS

Plymouth, MI

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