Miami International Airport Hotel is looking for a talented Front Office Manager to guide our Front Office operation. Our ideal candidate will have great attention to detail, proven leadership skills, an understanding of building an excellent service culture, and a passion for true hospitality and high standards.

The Front Office Manager coordinates the Front Office activities of the Hotel and resolves problems arising from guest complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate supervisors.Fully responsible for all aspects of all Front Desk .  Support and work with all Head of Departments in all aspects of running this hotel.  Monitor the co-ordination between departments for smooth and efficient operations.  Assessing and reviewing customer satisfaction and service recovery process.  Providing timely and constructive feedback to all direct reports as and when required either formally or informally.  Conduct weekly / Daily meeting with team members.  Monitor and maintain operation and overhead cost to maintain maximum revenue to the Company.  Understand, interprets, and explains all hotel SOP’s and team member handbook.  Organize and prioritize daily work: monitor progress against schedule and business demands; manage own time and time of the department.  Anticipate the needs of guests; display an open, friendly, courteous, and approachable demeanor to guests; proactively engage guests to provide quality service; maintain a positive and enthusiastic attitude toward guest service. · Hires, trains and supervises the Front Office staff, conducts performance evaluations, and coaches/counsels employees when necessary.

Job Type: Full-time

Pay: $51,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 5 years (Required)

Work Location: In person