LBI Boyd Design Resource is a leading distributor of architectural products that has serviced the interior design community for over 50 years. If you are a dynamic individual that functions well and thrives in a fast-paced, demanding environment and can guarantee our customers the ultimate experience while doing so, then look no further. This position is full time, 40 hours per week.

Responsibilities:

• Field customer calls (via multiple phone line system) and fulfill requests for pricing, availability, and product details
• Field time-sensitive calls from our team of sales representatives quickly and efficiently
• Enter detailed customer orders while ensuring accuracy
• Fulfill customer sample orders according to deadlines, packed securely and addressed accurately
• Fulfill sample requests

Essential Requirements:

• Experience in a customer-focused role
• Outstanding communication and listening skills
• Ability to work independently and make confident, well-informed decisions, as well as the ability to communicate clearly with a team to finish projects
• An energetic, professional, and positive attitude to present to customers and staff
• High school degree or equivalent
• A history of excellent work attendance
• Basic math skills, data entry skills, sales aptitude
• Ability to adapt to a constantly evolving market via product knowledge and customer engagement
• Must know Outlook, Excel, Word, Powerpoint. Computer proficiency a major plus.
• Understanding of FedEx and UPS software a plus.
• Understand project deadlines and adjust priorities accordingly
• Problem solve with customers and sales representatives on a daily basis

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person