Who are we?

Indiana Spine Group is a growing physician owned specialty practice with multiple locations in central Indiana. We are committed to providing excellent care for our patients and in turn understand the importance of providing the same to our employees. Team work is emphasized as well as each employee’s responsibility for individual work load.

ROLE OVERVIEW:

The primary responsibility of this role is to ensure that the physician's time is utilized to its maximum efficiency by scheduling patients' visits and procedures in a timely and effective manner. Under the direction of the Office Manager, this position represents the patient's first contact with the group and therefore involves a key marketing and customer service component to the position for both patients and referring physicians. This position ensures the consistency, accessibility and completeness of all patient information. Employees in this position may also be called upon to assist in other areas as assigned.

Prerequisite Experience:

Graduation from High School or GED equivalent. One year previous experience in a physician office and knowledge of medical terminology required.

Essential Functions:

The following list describes the essential duties of this role. Individuals in this role may not perform all of these duties, or may perform additional, related duties not listed here.

• Answer incoming telephone calls as per practice and customer service standards. Responds to patient, referring physicians or facilities' inquiries, schedule appointments, take appropriate messages or transfer caller as necessary. Manage each phone contact efficiently and courteously to expedite the call in the least amount of time while meeting all of the needs of the patient including answering questions.
• Forward all medical related calls to the clinical staff assigned to clinical phone triage for the day. This position is not qualified to provide medical advice to patients.
• Schedule patient procedures in office management software system and coordinate schedule with patient, facility and physician's schedule. Provide patient with the routine medical instructions from the provider regarding their procedure. Provide external care facility with necessary information regarding patient status, date, time, insurance information, etc.
• Maintain each physician's schedule by scheduling patients per scheduling protocol.
• Coordinate changes in patient office visits or procedure dates. Notify effected staff of the changes.
• Schedule all depositions, meetings, personal appointments, and make travel arrangements for physicians as necessary. Notify Office Manager of all physician absences for office coverage.
• Accept new patient referrals from referring physician offices. Contact patient or referring physician staff as necessary.
• Treat all patients, referring physicians, referring physician's staff, vendors and visitors courteously and with the utmost respect.
• Perform all duties respectful of confidentiality and safety of all patients, employees and physician with adherence to HIPAA regulations and policy. Secure charts in workplace from view of non essential personnel.
• Call patient to schedule procedures after receipt of confirmation of recertification/predetermination from billing department.

This is not a remote position, must be able to come to the office 5 days per week.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical specialties:

• Medical-Surgical

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• working in physician office: 1 year (Required)

Work Location: In person