Hampton Redevelopment and Housing Authority

Employment Opportunity

Customer Care Representative

Full time with Benefits

Starting Hourly Rate: $18.53

Applications are being accepted for a full time Customer Care Representative. Applications and other information can be found at www.hamptonrha.com. EOE. This job is a Section 3 eligible job opportunity. We encourage qualified applications from individuals that are low income and/or live in Public Housing and/or receive a Section 8 voucher.

GENERAL DEFINITION AND CONDITIONS OF WORK:

Performs intermediate clerical work in a variety of office assistance tasks requiring computer, phone and filing skills; does related work as required. Works under regular supervision.

This is light work requiring the exertion of up to 20 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects; requires reaching, fingering, grasping, pushing, pulling, stooping, knelling, walking, crouching, standing, feeling, lifting and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels and to exchange or express ideas; visual acuity is required for color perception, visual inspection of small defects and/or small parts; preparing and analyzing written or computer data, operation of machines, determining the accuracy and thoroughness of work and observing general surroundings and activities; not subject to adverse environmental conditions.

ESSENTIAL FUNCTIONS/TYPICAL TASKS:

Provides exceptional service to the public in answering questions or concerns; acts as a resource for providing housing information to the clients and applicants; types correspondence, forms, reports, etc.; maintains records and files; enters data.

• Assists clients by answering questions, providing updates, addressing concerns, and managing paperwork regarding the Housing Choice Voucher program

• Assist all clients by providing any necessary paperwork or giving proper referrals to other agencies; reviews forms for accuracy and completeness.

• Makes copies of correspondence, notices, records, etc.

• Maintains daily logs to document client information and to forward up as necessary.

• Maintains a variety of records and files; makes copies of correspondence, notices, records, etc.

• Collects data for records and reports; enters a variety of data into computer system.

• Operates standard office equipment; ensures office equipment is operational.

• Performs other duties as requested.

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KNOWLEDGE, SKILLS AND ABILITIES:

General knowledge of the Housing Choice Voucher program; general knowledge of standard office practices, procedures and equipment and office assistance and receptionist techniques; general knowledge of business English, spelling and arithmetic; general knowledge of various office related software systems; ability to establish and maintain effective working relationships with associates and the general public; ability to follow oral and written instructions; skill in the operation of standard office equipment.

EDUCATION AND EXPERIENCE:

Any combination of education and experience equivalent to graduation from high school, with considerable experience in case management.

SPECIAL REQUIREMENTS:

Annual fair housing training will be required. Possession of a valid appropriate driver’s license issued by the Commonwealth of Virginia and insurable under the vehicle insurance policy of the Authority may be required.

Job Type: Full-time

Pay: From $18.53 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person

Work Location: In person