OPERA experience highly preferred

Upscale Luxury Boutique Hotel located off Southside Boulevard looking to hire a qualified employee for the Night Audit position. Must have strong experience in customer service with a proven track record in the ability of providing an excellent guest experience; particularly in challenging situations and completely reports with a excellent degree of accuracy and timeliness.

Key responsibilities include and not limited to:

* Completing reports for the end of the business day and inspecting/auditing for issues and sharing with appropriate channels.

* Checking guests in and out of the hotel in a efficient, courteous and professional manner.

* Answering the telephone in a professional manner and assisting guests with any questions, directions, or anything else they inquire about.

* Maintaining cleanliness of front desk, lobby including lobby restroom.

* Interacting with hotel associates in a professional manner, assisting other departments as necessary.

* Communicating with all departments regarding any special guest requests/needs and ensuring they are noted and fulfilled.

* Managing and resolving all guest complaints and compliments in a professional and courteous manner.

* Promoting and selling special hotel programs, special rate packages and upgrades when appropriate.* Maintaining accuracy of data in computer.

* Maintaining an up to date working knowledge of all property amenities as well as any special events.

Must Have's:

* Detail oriented* Attentiveness

* Integrity/Personal Responsibility

* Time Management

*Team Player

* Proactive and takes initiative

* Positive Attitude/Congenial Disposition

* Willingness to learn

Minimum qualifications:

Ideally, you'll have at least two years of experience in a Hotel Front Office environment and have a reputation for delivering excellent service. Preferably we are looking for general computer knowledge and OPERA experience with certification; however we will train the right candidate.

* High school degree or equivalent.

* Clean record, no criminal convictions.

* General knowledge of Jacksonville geography and local venues; or strong willingness to learn

* Pleasant demeanor.

* Ability to handle stressful situations in a calm, professional manner.

* Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice, while always having a high level of patience and empathy.

Hours:

* Must be flexible and able to work a varied schedule during the shift 10pm -6am; including weekends and holidays.

Additional Information: Benefit options after 90 days including Insurance (Health, Vision, Dental), Paid Time Off, 401K available. Chance to learn new skills and grow your career. You will join a great team that makes you feel refreshed and inspired.

*A background check is required, please refrain from applying if you have a criminal history. Your application will be rejected no exceptions.

Experience with OPERA PMS preferred, but not required.

Salary: $15.00

Job Types: Full-time, Part-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Required)
• Front Desk: 1 year (Preferred)

Work Location: In person