POSITION PROFILE:

Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.

Responsibilities and Duties

ESSENTIAL JOB FUNCTION:

• Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.
• Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.
• Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
• Manage phone activity including providing general knowledge to callers.
• Cancel room reservations according to procedures.
• Walk customers in a professional and courteous manner according to procedures.
• Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.

Qualifications and Skills

DESIRED SKILLS AND QUALIFICATIONS:

Education: High school diploma or equivalent experience.

Experience: Three to twelve months of employment in a related guest relations position with this company or other organizations.

Skills and Abilities: Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service oriented demeanor. Working knowledge is generally learned on-the-job. Communicate information and hotel services to management, staff and guests.

Benefits

Includes medical, dental and vision for team members in the position at full time status for more than 90 days

Hotel discounts within the IHG brand of Hotels

Job Types: Full-time, Part-time

Pay: Starting at $16.00

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Overtime
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person