• Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals (room night, average rate, room rental) are achieved or exceeded.
• Develop market segment (s) and solicitation of new customer relationships and accounts while maintaining existing relationships with current accounts while consistently striving to maximize revenue.
• This position is accountable for booking individual and / or group business on an established base of the top producing key accounts and for managing / converting high potential key prospects.
• A senior sales manager is also a learner who constantly seeks to enhance their own sales skills and competencies. This involves staying updated on the latest trends, innovations, and best practices in the sales field, as well as seeking feedback, mentoring, or training from others. A senior sales manager also must demonstrate leadership, communication, negotiation, analytical, and problem-solving skills, as well as a customer-centric and results-oriented mindset.

• Move throughout property to conduct site inspections, reporting any repairs or areas requiring maintenance to the appropriate department.
• Directing and developing sales and catering team.
• Tour existing, former, and potential clients, providing information about the property and by utilizing an effective and positive sales technique.
• Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments' participation in servicing accounts.
• Travel and engage in sales activities outside of the hotel to meet with and entertain customers and prospective customers, participate in tradeshows, industry, and community events to promote hotel, maintain contacts and close the deal.
• Provides after-sales service and ensures all guests’ complaints are taken seriously and discussed with the respective departments if necessary.
• Meet, greet, and entertain potential clients, providing information regarding the property to increase sales.
• Attending trade shows and other community events as necessary to represent property and acquire new business leads.
• Supervise the overall set up and implementation of events and meetings, working closely with other departments to ensure that the guest specifications are met, and their satisfaction is achieved.
• Write proposal and / or contract to advise prospective groups for meeting space and / or banquet date, space, and rate availability for group accommodations for moderately complex meetings.
• Develop new account, maintain the existing client, reactive the sleeping account.
• Maintain a good working relationship with other departments, employees, and guests.
• Complete all related training required, both online and offline / in class.

• Knowledge of a hotel structure and how all departments interact.
• Basic mathematical and calculator skills to prepare cost proposals.
• Ability to effectively communicate with customers in a friendly and positive manner, to solicit business, meet client needs and resolve complaints.
• Ability to move throughout the hotel to conduct site inspections.
• Ability to listen, speak and write English to ascertain information and respond to clients. 
• Ability to anticipate and analyze client needs and negotiate pricing.
• Delphi.fdc and Hilton experience are a bonus.

• Knowledge of a hotel structure and how all departments interact.
• Basic mathematical and calculator skills to prepare cost proposals.
• Ability to effectively communicate with customers in a friendly and positive manner, to solicit business, meet client needs and resolve complaints.
• Ability to move throughout the hotel to conduct site inspections.
• Ability to listen, speak and write English to ascertain information and respond to clients. 
• Ability to anticipate and analyze client needs and negotiate pricing.
• Delphi.fdc and Hilton experience are a bonus.

REQUIRED EDUCATION AND EXPERIENCE

• Education – Four-year degree or comparable experience.
• Experience – Five or more years of proven experience in a related field preferred.

• Quarterly Bonus Eligibility
• 401(k) Matching
• Medical Insurance (Dental and Vision)
• Hilton Travel Discounts All Over the World
• Paid Time Off
• Growth Opportunities
• Spa and Restaurant Discounts
• 100% Tuition Remission at Regent University
• Complementary Employee Meal Per Shift