This position requires you to work morning 7a-3p and occasionally from 3p-9pm. You MUST be able to work weekends.

Guest Service Representatives are responsible for greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay.

Primary responsibilities include: registering guests, answering inquiries & problem solving. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.

• Deliver exceptional customer service for all guests before, during, and at the conclusion of their stay.
• Fully comprehend and be able to execute all tasks associated with the front desk property management system.
• Be at all times attentive, friendly, helpful and courteous to all guests, managers and all other associates.
• Perform required tasks per brand and company standards including guest package acceptance, stocking and cleaning The Market and front desk.
• Adhere to all franchise and company procedures and regulations as well as standard operating procedures.
• Deliver service to comply with Marriott International standards as well as North Star Lodging Management.
• Perform any other duty as required by management.

Benefits for Full Time Employees

Health Insurance starting at $50 per pay period.

Dental, and Vision Insurance Offered

Company paid 25K Life Insurance Policy Available.

Term Life and AD&D Insurance Available

Paid Time Off Includes: Vacation and Sick time

Holiday Pay

Discount Hotel Room Nights Worldwide

Job Type: Full-time, Non-exempt, GSR Department

Job Type: Full-time

Pay: $12.00 - $12.01 per hour

Expected hours: 30 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• Have you worked for our company before?

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person