Job description

HOUSEKEEPING ATTENDANT JOB DESCRIPTION

DEPARTMENT: Housekeeping

REPORTS TO: Housekeeping Supervisor/Assistant General Manager

STATUS: Non-exempt

JOB SUMMARY

The Housekeeping Attendant is responsible for maintaining the cleanliness of guest rooms, corridors, elevators and all assigned areas.

QUALIFICATION STANDARDS

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must have a valid driver's license for the applicable state (property specific).
• Long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must maintain composure and objectivity under pressure.

DUTIES

• Clean and maintain all assigned rooms and suites daily, including bed stripping, bathroom cleaning, vacuuming, dusting, checking of room lights, air conditioner unit, and television, spot cleaning, and stocking all room supplies.
• Report any items missing from rooms and suites.
• Report all items in need of repair to supervisor and maintain equipment used in work.
• Scrupulously follow all safety guidelines, i.e.: blocking open door with cart.
• Protect guest safety and well-being; follow all policies and procedures, i.e.: guest missing room key must get replacement at front desk with identification.
• Greet all guests with warm, friendly welcome; inquire about their well-being approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with North Star Lodging Management/Marriott standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with North Star Lodging Management/Marriott standards and regulations to encourage safe and efficient hotel operations.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Deliver any clean linen, if applicable, to assigned sections.
• Complete special projects as assigned by Housekeeping Manager.
• Before leaving section, collect all trash from the service landings and take to/dispose in outside trash dumpsters per hotel procedures.
• Vacuum guest corridors as trained and wipe down guest room doors.
• Maintain the stairwells to hotel standards when assigned
• Maintain cleanliness and organization of linen rooms
• Remove all objects (example: room service trays, trash, etc.) from guest hallways to the service area or

Housekeeping Office as needed.

• Practice safe work habits to ensure safety to guests, fellow employees and self.

• Handle items for "Lost and Found" according to the hotel standards.
• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
• Be familiar with North Star Lodging Management/Marriott policies and house rules.
• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and other employees.
• Maintain cleanliness and organization of Housekeeping Office
• Attend meetings as required by management.
• Have knowledge of life safety systems and procedures.
• Assist with Maintenance duties if required such as light bulbs and plunging toilets.
• Perform any other duties as requested by management.

Job Types: Full-time, Part-time

Pay: From $12.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Application Question(s):

• Can you work FRIDAY, SATURDAY, AND SUNDAYS?

Shift availability:

• Day Shift (Required)

Work Location: In person