Overview:
Join our dynamic team as a Business Development Center (BDC) Manager. We are a family-owned automotive group operating multiple stores in North Louisiana. We are committed to delivering exceptional customer service and fostering a positive work environment.

As the BDC Manager, you will play a pivotal role in driving the success of our business by overseeing the operations of our Business Development Center. You will lead a team of BDC representatives, ensuring that they deliver outstanding service to our customers and support our sales and marketing efforts.

Responsibilities:

• Leadership and Team Management:
• Lead, coach, and motivate a team of BDC representatives to achieve performance targets and provide exceptional service.
• Conduct regular team meetings, training sessions, and performance evaluations to support team development and success.
• Foster a positive and collaborative work environment that encourages teamwork and innovation.
• Operations Management:
• Develop and implement strategies to optimize BDC operations and enhance efficiency.
• Oversee the day-to-day activities of the BDC, including inbound and outbound calls, email communications, and appointment scheduling.
• Monitor key performance indicators (KPIs) and metrics to evaluate team performance and identify areas for improvement.
• Customer Service Excellence:
• Ensure that BDC representatives deliver a high level of customer service at all times, exceeding customer expectations.
• Handle escalated customer inquiries and complaints promptly and professionally, seeking resolutions to ensure customer satisfaction.
• Implement best practices and standards to enhance the customer experience and build long-term relationships with customers.
• Sales and Marketing Support:
• Collaborate with sales and marketing teams to develop and implement strategies to generate leads, drive sales, and increase dealership traffic.
• Coordinate with sales managers and staff to ensure seamless transitions of leads from the BDC to the sales team.
• Utilize CRM systems and tools effectively to track leads, follow up with customers, and maintain accurate records.
• Performance Analysis and Reporting:
• Analyze BDC performance metrics and trends to identify areas of improvement and opportunities for growth.
• Prepare regular reports and presentations on BDC performance, including lead conversion rates, appointment show rates, and customer satisfaction scores.
• Make data-driven recommendations for process improvements and strategic initiatives to enhance BDC effectiveness.

Qualifications:

• Bachelor's degree in business, marketing, or a related field preferred.
• Previous experience in automotive BDC management or similar role preferred.
• Strong leadership and team management skills, with the ability to inspire and motivate others.
• Excellent communication and interpersonal skills, with a customer-centric mindset.
• Proficiency in CRM software and Microsoft Office applications.
• Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
• Analytical mindset with the ability to interpret data and make strategic recommendations.
• Flexibility to work evenings and weekends as needed.

Join our team and be part of a company that values its employees and is dedicated to providing exceptional service to our customers. We offer competitive compensation, benefits, and opportunities for career growth. Apply now and start your journey with us!

Job Type: Full-time

Pay: $30,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Experience level:

• 1 year
• 2 years

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus opportunities
• Commission pay
• Performance bonus

Ability to Relocate:

• Ruston, LA 71270: Relocate before starting work (Required)

Work Location: In person