Job Summary:

Lee Air Services is seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries and concerns, and ensuring their overall satisfaction.

Responsibilities:

- Communicate with customers via phone, email, and chat to provide prompt and accurate responses to their inquiries

- Enter customer data and update account information in the system

- Provide excellent phone etiquette and maintain a professional demeanor at all times

- Assist with outbound calling campaigns to follow up on customer inquiries or promotions

- Handle customer complaints or escalations with empathy and professionalism

- Collaborate with other team members to ensure a seamless customer experience

Qualifications:

- Fluent in English (proficiency in Spanish or other languages is a plus)

- Proven experience in customer service or a related field

- Strong communication skills, both verbal and written

- Excellent data entry skills with attention to detail and accuracy

- Ability to multitask and prioritize tasks effectively

- Sales experience is preferred but not required

- Ability to work in a fast-paced environment and adapt to changing priorities

We offer competitive compensation, including benefits such as health insurance, paid time off, and opportunities for career growth. If you are passionate about delivering exceptional customer service and enjoy working in a dynamic team environment, we would love to hear from you. Apply today!

Job Type: Part-time

Pay: $15.00 - $19.00 per hour

Expected hours: 20 – 25 per week

Experience level:

• 1 year
• Under 1 year

Shift:

• 4 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to Commute:

• Southlake, TX 76092 (Preferred)

Ability to Relocate:

• Southlake, TX 76092: Relocate before starting work (Required)

Work Location: In person