Our Start:

BOSS Facility Services, Inc. is a nationally recognized leader in the facility maintenance industry. With major retail, finance, and corporate accounts, BOSS provides clients with unparalleled response times and communication, as well as delivering exceptional results on every project. The company was founded in 2001 and its industry experience and white glove service helped fuel its tremendous growth. Twenty-two years later, BOSS’ name and reputation are synonymous with industry leaders and continue to be rooted in the core family contributors who have been managing since day one!

Position Overview:

The IT Desktop Support plays an integral supporting role in the operational success of our business. They are responsible for maintaining computer hardware and ensuring the smooth operation of our software system. Aside from having advanced computer skills, multi-tasking and prioritizing responsibilities are essential to being successful in this role. Our ideal candidate has incredible time management skills, strong communication (written, verbal and listening) skills, possesses the ability to learn new software and systems, and can be flexible to meet the needs of the Company.

Duties will include, but are not limited to:

• Equipment audits / inventory
• In-House Equipment issues
• Maintain ticket tracking system.
• Set up computers and cell phones for new hires and in-house moves.
• Assist with phone system and new hire set-up.
• Managing active user’s vs inactive.
• Manage Office 365 email distribution, Teams, and mailboxes.
• Provide support in procedural documentation.
• Oversee the daily performance of computer systems.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Prepare evaluations of software or hardware and recommend improvements or upgrades.
• Develop training materials and procedures, or train users in the proper use of hardware or software.

Skills:

• Two or more years of experience working with computers.
• Advanced Computer skills.
• Strong time-management and people skills, high degree of flexibility, and excellent multitasking ability.
• Proficiency with office applications, and aptitude for learning new software and systems.
• Ability to maintain confidentiality of company information.
• Excellent multitasking ability, problem solving skills and attention to detail.

Benefits:

• Competitive salary.
• Company Paid STD, LTD, Life AD&D Insurance, dental and vision plans, PTO and benefits package.
• Generous PTO and Paid Holidays
• Medical Insurance at 60% employer/40% employee share.
• Family/dependent medical insurance is available.
• 5 optional voluntary life benefits, as well as an FSA.
• Generous 401(k) plan that includes discretionary profit sharing and safe harbor contributions after six months of consecutive employment.

Company Overview:

BOSS Facility Services is a national maintenance organization that is truly “Built on Superior Service.” BOSS’ commitment to delivering both industry-leading service at fair prices and superior communication with our clients has resulted in a rapidly expanding customer base.

Our staff brings together years of hands-on expertise across a wide array of industries such as HVAC/R, electrical, lighting, plumbing, and general maintenance throughout the continental United States, Hawaii, Puerto Rico, and Canada. The result is an unparalleled attention to detail and the ability to bring the correct human and technical resources to a job in order to fix the problem right the first time.

BOSS Facility Services is dedicated to providing our customers with a superior level of service.

Our culture is team-oriented and fast paced. We work hard and we play hard with seasonal celebrations, summer office BBQ's and events.

BOSS Facility Services, Inc., is an equal opportunity employer.

Job Types: Full-time, Part-time

Pay: $22.00 - $24.00 per hour

Expected hours: 25 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Ability to Commute:

• Hauppauge, NY 11788 (Required)

Work Location: In person