Caring.com - Inside Sales

The Inside Sales plays a crucial role in assisting families with finding suitable senior living options. Success in this telecommuting position relies on effective communication, empathy, and collaboration with partner communities. Key elements include providing informed and personalized support, fostering positive relationships with partners, staying knowledgeable about industry trends, and excelling in remote work skills. The Inside Sales' focus is on guiding families through a challenging process, addressing concerns, and ensuring a seamless, empathetic, and supportive experience.

What we can offer you:

• Competitive base wage and uncapped performance-based bonuses.
• Commissions in first 3 months to average $10K
• Competitive benefits package – Medical, Dental, Vision, HSA, Accident, and Pet insurance – as well as employer-provided Life, Disability, Employee Assistance Program, and Personal Financial Planning
• 401(k) Employer Match
• Opportunities for professional development and career growth.
• Supportive and inclusive workplace culture.
• 3.5 weeks of paid time off (PTO) accrued in your first year, with additional accrual based on tenure, plus additional paid time off for caregiving, volunteering, parental leave, sick leave, etc.
• Paid training and all computer equipment needed for the position is provided.
• All marketing and new volume is managed by the company – no cold calling require

As an Inside Sales at Caring, you can expect:
Sales Process:

• Guide families through the search process, providing strong post-referral follow-up, emphasis on the value of partnering with Caring.

• Understand partner community offerings within our database, resident requirements, and the unique benefits of senior living options.

• Active listening and attention to verbal cues.

• Engage in effective probing and ask insightful questions to provide targeted solutions

Meeting Sales Performance Expectations:

• Maintain consistent performance metrics based on predefined benchmarks.

• Consistently meet and exceed sales quotas.

• Balance adding new volume to pipeline while converting existing pipeline

• Accurately manage the lead pipeline within the CRM.

Caring Brand Ambassador:

• Deliver mission-driven value to consumers and communities generating positive experiences

Ideal Inside Sales will have:

• Strong attention to detail and exceptional organizational skills.

• Comfortable following scripted communication on the phone.

• Thrives in a closely monitored and structured environment.

• Excellent communication skills, both verbal and written.

• Thrives in a team-oriented, collaborative environment.

• Previous experience meeting quotas in a metrics-driven environment, preferably via telephone sales.

• The ability to handle emotionally charged calls effectively.

• Able to consistently work a predetermined 40-hour/week schedule, including weekends and some holidays.

Required Skills and Competencies:

• 3 years of documented sales success in a quota or metrics-driven environment, preferably to businesses or consumers.

• Problem-Solving Skills.

• Ability to deliver results in an independent telecommute environment.

• Experience with high call volume (100-150 calls per day) is preferred.

• Industry Knowledge and/or past history of senior care industry experience is preferred.

Computer Proficiency:

• MacOS proficiency is not required but is strongly encouraged.

• High computer literacy, including proficiency in Word and Excel, and ability to navigate a multi-monitor workstation with ease.

• Strong typing skills.

• Activity Expectations:

• Telecommute Position/Home Office Requirements:

  • Full-time position with regular evenings and weekends required.

  • Structured, pre-scheduled training attendance is mandatory.

  • Inside Sales must have a designated home office space with privacy during working hours.

  • A High-speed, hard-wired internet connection is required.

  • Daily schedule management free from distractions and interruptions.

  • Taking care of children or pets is not permissible during work hours.