SUMMARY

Position represents a territory and/or specific vertical markets. Sales Manager is responsible for new business development and maintaining key accounts to produce additional revenue as directed by the DOS. Sales manager must meet financial goals consistently and develop to be a leader within the hotel.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Solicit and contract new business opportunities with consistent business development tactics.
2. Implement a targeted and direct strategic plan to penetrate specific markets within territory as directed by DOS.
3. Work closely with the DOS to develop and achieve outlined objectives
4. Conduct creative site inspections with on-site clients.
5. Have a refined sense of communication: timely response to RFPs, creative proposals, superb time management skills, effective communication with customer and team.
6. Maintain complete knowledge of all hotel services/features and hours of operation.
7. Promote positive relations with guests and employees.
8. Maintain high level of knowledge of the competition’s product.
9. Maintain file base in Delphi.
10. Input all activities group business (prospect, tentative, definite and turned down) in Delphi.
11. Create action plans on a quarterly basis or as requested by supervisor
12. Achieve or exceed assigned quarterly financial goals in catering, rooms and room rental
13. Positively contribute the achievement of overall hotel goals in revenue ,Rev PAR and STR
14. Make outside sales calls, and handle all incoming inquiries.
15. Plan and prepare appointments for sales trips. Create pre-trip and post-trip reports in a timely manner.
16. Annually create a travel calendar to target markets where there are Impactful business opportunities.
17. Attend meetings as required.
18. Ensure financial success of hotel by overseeing that all bookings are profitable for entire hotel.
19. Perform special projects assigned by hotel management.

Any other task written or verbal, that is assigned by a supervisor or management

SUPERVISORY RESPONSIBILITIES

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
2. Ability to provide high quality communication and be technologically sound with Microsoft Windows applications.
3. Prioritize and organize work assignments, have timely follow up and execute special projects
4. Ability to compute basic mathematical calculations.
5. Knowledge of Newmarket Delphi software.
6. Knowledge of Hotelintellegence

EDUCATION and/or EXPERIENCE

Minimum two years in a sales manager capacity in a comparable hotel/resort. Some flexibility in experience may be allowed depending upon the level of knowledge required for the specific territory. Combination of education equivalent to graduation from high school or any other combination of education, training and experience that provides the required knowledge, skills and abilities. Four year college degree, C.P.R. certification, Management training program, and computer training preferred.

LANGUAGE AND MATHEMATICAL SKILLS

1. Ability to understand guests’ service needs and requests.
2. Ability to acknowledge the guests’ request with a polite answer.
3. Must be able to satisfactorily communicate English with guests, management, and other associates to their understanding.
4. Additional foreign language preferred.

REASONING ABILITY

Demonstrate the ability to anticipate and solve practical problems or resolve issues.

1. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
2. Ability to deal with problems involving clients and operational issues maintaining a positive attitude.
3. Direct performance of assigned staff and follow up with corrections where needed.
4. Ability to focus on every detail concerning a B.E.O.
5. Must be proactive and innovative in avoiding late functions and potential accidents.
6. Ability to compute basic mathematical calculations.

CERTIFICATES, LICENSES, REGISTRATIONS

1. College and computer training preferred.
2. Be creative with sales presentation of resort at all times and be prepared.

 PHYSICAL DEMANDS/ WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Seldom pushes and or pulls carts with any combination of buffet equipment, food, beverages, linens, and coffee break items, and paper supplies weighing from 10 lbs. up to 200 lbs.
2. The associate is required to walk stand, bend at the waist and sit at a desk reach with arms.

Uses legs and a straight body alignment to lift, carry items, weighing from 5 lbs. up to 50 lbs as needed basis.

The performance of this position may occasionally require exposure to the manufacturing areas where under certain areas require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection. Primary environment: ambient room temperatures, lighting and traditional office equipment as found in an typical office environment.