Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative./dispatcher/office manager. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction.

Duties:
- Answer incoming customer calls and respond to inquiries in a professional and timely manner
- Assist customers with product information, pricing, and order placement
- Upsell additional products or services to customers when appropriate
- Handle and resolve customer complaints or concerns with empathy and efficiency
- Conduct outbound calls to follow up on customer inquiries or resolve any outstanding issues
- Perform data entry tasks accurately and efficiently
- Maintain customer records and update information as needed

Skills:
- Excellent communication skills, both verbal and written
- Strong phone etiquette and active listening skills
- Ability to effectively communicate complex information in a clear and concise manner
- Bilingual proficiency in English and Spanish is preferred
- Experience in sales or upselling is a plus
- Strong customer service orientation with the ability to remain calm under pressure
- Proficient in data entry and computer skills

We offer competitive compensation, a positive work environment, and opportunities for career growth. If you are passionate about providing exceptional customer service and have the required skills, we would love to hear from you.

Please note that all positions at our company are paid positions, including internships.

Job Types: Full-time, Contract

Pay: $18.18 - $21.89 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Weekends as needed

Ability to Relocate:

• Virginia Beach, VA 23462: Relocate before starting work (Required)

Work Location: In person