Field Operations Manager

Rogall Co has been a key player in the local market for over 20 years, offering specialized services including carpentry repair, interior/exterior painting, and wash and inspection. We pride ourselves on quality service and have a deep commitment to community and innovation. As we continue to expand, we seek a Field Operations Manager who embodies our spirit and is ready to lead our field team to new heights.

The Field Operations Manager is responsible for ensuring that production is executed correctly and efficiently, supervising and coordinating jobs within the Production Department. This role directly impacts our success by guaranteeing that projects are completed accurately, completely, and on time. The effectiveness of our operations hinges on your ability to lead, develop, and coach our production staff, particularly Crew Leaders, ensuring optimal training and performance across the board.

Key Responsibilities:

• Supervise and develop the production staff, focusing on Crew Leaders, to enhance their leadership and operational skills.
• Ensure that all jobs are completed to the satisfaction of our clients, on schedule, and within budget constraints.
• Conduct daily and weekly quality audits, safety meetings, and ensure adherence to company and OSHA safety policies.
• Manage customer and employee interactions efficiently, ensuring high standards of service and resolving any issues proactively.
• Oversee the scheduling, materials ordering, and logistical planning of projects, maintaining clear communication with the Production Manager.
• Report weekly on customer feedback, personnel issues, and training progress in management meetings.
• Drive the continuous development and training of the team, including overseeing Individual Development Plans and Performance Improvement Plans.

Skills and Strengths Needed for This Role:

• Planning and sequencing, delegating, directing, and prioritizing tasks effectively.
• Strong communication skills, assertiveness, and the ability to negotiate and persuade.
• Personal organization, time and task management.
• High emotional intelligence, with the capability to provide constructive feedback and coach others for success.
• Energy, drive, ambition, and a demonstrated ability to build and lead a team.

Behaviors and Habits Needed to be Successful:

• Taking ownership and actively finding solutions to problems.
• Flexibility and adaptability in managing a dynamic work environment.
• Strong self-awareness, maintaining positivity and effective stress management.
• Commitment to coaching, developing, and empowering team members.

Key Result Areas:

• Safety: Ensure that safety protocols are followed diligently, aiming for minimal safety incidents and adherence to safety huddles and processes.
• Project Targets and Profitability: Achieve productivity scores of 100% or better, with minimal callbacks and high customer satisfaction.
• Customer Service: Maintain a Net Promoter Score (NPS) over 70 points, with active engagement in customer interactions.
• Materials and Resources Management: Ensure that projects are well-equipped with the necessary materials, tools, and equipment, managing inventory effectively.

Specialized Knowledge/Experience Required:

• Clear understanding of job site safety and product knowledge.
• Proven ability to manage customer and employee relations effectively.
• Experience in managing a customer-centric service environment, ideally within the home improvement or related industry.

This position offers a unique opportunity to significantly contribute to the operational excellence of Rogall Co. If you are ready to take on this pivotal role and lead our teams to new heights of success, we encourage you to apply today.