Job Summary

RecordQuest is seeking an intelligent, caring, hardworking, energetic person for our full-time Remote Customer Service Representative position. Excellent communication skills and multitasking are necessary for this growing Release of Information company.

Responsibilities

• Answer incoming phone calls and receive on-site visitors
• Respond to phone calls and email inquiries regarding medical record requests for record status, concerns, issues, etc.
• Research patient record information and medical records to resolve issues
• Maintain quality and production standards as defined by client contract and/or management determination of the need
• Manage time adequately to ensure proper turnaround for all tasks such as customer service requests, follow-up, and feedback
• Work with teammates and managers to ensure the needs of the client are being met
• Assist in the development of process improvement initiatives
• Communicate with clients, internal staff, vendors, and RecordQuest through various communication channels such as phone, fax, physical mail, and email
• Respond to client requests in a timely and professional manner
• Organize and release records via email, physical mail, and fax

Requirements

• Successfully completes all training programs as required
• Acts in accordance with all HIPAA Privacy and Security guidelines to ensure confidential handling of protected health information
• Execute prompt analytical decision-making/research with specific attention to detail
• Comply with State laws, policy, and company procedures
• Utilize specified phone call production tracking and reporting procedures
• Excellent communication and customer service skills to assist clients via phone and email
• Excellent computer and keyboarding skills
• Learn and use corporate proprietary software and/or 3rd party tools
• Strong ability to multitask and demonstrate critical thinking skills
• Experience working with Google Suite, Microsoft Word, and Excel
• Experience with HIPAA, the Release of Information process, medical records, and/or physician practice operations is highly preferred

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• No experience needed

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Application Question(s):

• Do you live near enough to Charleston, SC that traveling to our office location wouldn't be an issue?

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)

Location:

• Charleston, SC (Required)

Work Location: Remote