Role

The Inside Sales Manager will lead and manage the inside sales team to achieve sales targets, revenue growth and ensure a positive customer experience.

Responsibilities

• Determine appropriate staffing levels for inside sales department; hire, train and evaluate employees as needed
• Responsible for staff answering the phones, making order tickets, monitoring order emails, supporting Outside Sales Teams
• Monitor and ensure the accuracy of the order entry process
• Oversee, coach and train the inside sales team
• Develops detailed sales goals for each salesperson by customer/product/segment/activity in coordination with salespeople and VP of Sales
• Implement CRM training and insure daily use as a sales tool
• Conduct weekly pipeline meetings to discuss leads, opportunities, wins and losses
• Coach inside sales team on pricing strategies and building business cases
• Review market analyses to determine customer needs/trends
• Develop/implement standardized processes as it relates to operations, maintenance and accounts receivable
• Maintain relationships with key suppliers
• Monitors and evaluates the activities and products of the competition
• Work with other departments within the company to troubleshoot billing and other issues
• Deliver on growth goals of the department as well as support growth goals of the company by account management and new accounts
• Represent the inside sales team internally on company strategy, processes, pricing and special projects
• Perform other duties as assigned by supervisor

Requirements

Excellent communication skills, both verbal and written

Growth mindset

Good organizational skills and the ability to multitask, manage priorities and deadlines

Comfortable making outbound phone calls as well as excellent phone etiquette.

Exceptional customer service skills

Strong listening and sales skills.

Comfortable with a goal-oriented work environment with annual sales target objectives.

Strong Analytical skills and ability to gather data to make profitable business decisions

Is a life-long learner and takes initiative to fill personal knowledge gaps

Ability to manage conflict in a professional and constructive manner

Ability to follow a detailed sales process focused on guiding prospective clients through their buying process

Ability to utilize various software programs including CRM, Microsoft Word, Excel, and Powerpoint

Experience/Qualifications

5 years of supervisory experience required

5 years of sales experience in a commercial or industrial market preferred, with exposure to fuel and lubricants being a plus

Bachelor’s Degree in business, marketing, finance, or a related field preferred but not required