Job Summary:
We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate should possess excellent communication skills and a passion for assisting customers. This role involves providing top-notch service to customers and ensuring their needs are met efficiently.

1. Receives customers' requests by telephone or email, analyzes requests, provides information requested or ascertains who can best provide the information, and routes the request to the proper person.

2. Schedules shipping to Metech for customers.

3. Analyzes transactions, corrects records, and adjusts errors.

4. Maintains appropriate files and records, both electronic and paper in accordance with Metech policies and procedures as a resource for the sales force and provide references helpful to the customer. Prepares customer-specific reports.

5. Opens customer accounts by recording account information.

6. Maintains the material pickup schedule and coordinates with the driver and the customer to assure satisfactory conduct of the operations and to assist the customer.

7. Resolves customer questions related to orders, takes orders as needed, recommends or selects the best method to solve problems, expediting the correction or adjustment, and follows up to ensure the satisfactory resolution.

8. Maintains liaison with other departments for order completion.

9. Prepares customer invoice, acknowledgement of receipts for materials and certificates of destruction and ensures that they are routed or mailed.

10. Responds to customers' requests via telephone or mail, using personal computer when necessary.

11. Applies knowledge of Metech policies and procedures for pickup and processing materials, the commitments made by Metech for responsible recycling, unacceptable items and the pricing of services.

12. Assists in completing or routing customer requests for environmental audits or other regulatory information to satisfy contract or proposal requirements. Assists with proposal routing and related correspondence. Provides certificate of insurance.

13. Prepares receiving reports by collecting and analyzing customer information.

14. Contributes to a team effort by accomplishing related tasks as needed.

15. Assists with event planning and logistics including occasional onsite participation in marketing events, collection events and conventions or meetings.

16. Provides switchboard relief as needed.

17. May assist with coordination, arrangements, and actual conduct of collection events.

18. Performs other allied duties as assigned by supervisor.

Job Type: Full-time

Pay: $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work

Work Location: Hybrid remote in Gilroy, CA 95020