Description
As a shift manager you are responsible for open and closing procedures to include but not limited to, cash balancing, end of shift paperwork, guest interactions and recovery (if needed), quality control and inventory control.
You are an ambassador of Silverlake Ramen guiding our guests through their dining experience. Teamwork is paramount to being successful in this position. Communication between kitchen staff, servers and support team (bussers, cashier, etc). help to make service run smooth and ensure everyone has a great dining experience!
Leading the team in creating that great dining experience is the shift manager's primary focus. In this position, timing, being attentive and anticipating guests' needs are keys to success. Don't forget your most effective tool, your smile! A big smile goes a long way in effecting our customers' dining experience, resolving issues and driving sales (and tips). The ideal candidate will be hard working, reliable, engaging and able to work as a team with a strong sense of urgency. At times this position can be stressful. Keeping a cool head and positive attitude will ensure that our guests all have the same wonderful experience regardless of how busy the restaurant is.
Responsibilities may include but are not limited to:
• Opening/closing procedures.
• Help control and prevent overtime.
• Assist with scheduling and adhering to labor/SPLH goals.
• Overseeing and training of team members.
• Assist with orientation.
• Assist with placing food orders.
• Resolving guest issues.
• Engage with guests in a friendly manner that contributes to a positive dining experience. Check in throughout the dining experience and anticipate guests' needs. Stay on the floor and be present.
• Ensure that the food and drinks are being served in a timely manner.
• Be knowledgeable about menu, ingredients, allergens and anything else relating to ordering.
• Maintain a positive and professional approach when engaging with team members, vendors etc.
Requirements

• supervisory roles
• restaurant experience

Company Information
Silverlake Ramen Chino Hills
13865 City Center Drive Suite 3095
Chino Hills, CA
91709
"We like to say: Good Ramen. Good Day. "
The Silverlake family unapologetically does our food our way. We embrace the neighborhoods that we call home and passionately share the inspirations, influences and attitudes that helped shape our authentic take on a savory dining experience.
From the fabric of the streets to the kitchens in our homes, Silverlake Ramen is crafted to feed the soul. Our environment is designed to mix street-inspired visual twists with rave-worthy flavors sure to satisfy every family member. We encourage our guests to boldly slurp away