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· Serve and work as Customer’s first line of communication.
· Enter Load Tender as an order entry. Include rate entry, and upfront accessorial charges.
· Maintain good phone etiquette with customers.
· Set up appointments for deliveries and pickup’s regarding freight.
· Manage and input service failures into system.
· Maintaining customer profiles
· Responsible for monitoring and tracing loads so that follow up can be made to Customers regarding pickups and or deliveries
· Update Customer’s in a timely and proactive manner. Update Spreadsheets, customer websites, emails, regarding all loads or issues.
· Anticipate and facilitated problem resolution on all load issues to meet and exceed Customer Satisfaction.
· Refer Customers to proper departments if/when necessary ( i.e. billing, claims, etc.)
· Maintain knowledge of customer contractual requirements relative to trailer pools in order to gain optimum utilization of company equipment.
· Create monthly reports regarding on time delivery for customers as well as participate on any service oriented conference calls.
· Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company and customer requirements.
· Perform additional duties as assigned by leadership.
Job Type: Full-time
Pay: $13.00 - $18.00 per hour
Benefits:
Schedule:
Experience:
Work Location: In person
Full Time
Transportation
$30k-38k (estimate)
05/09/2024
09/05/2024
sky-transportation.com
EL PASO, TX
50 - 100
2002
ALBERT M LUNA
$10M - $50M
Transportation
The job skills required for Customer Service Representative include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.