· Serve and work as Customer’s first line of communication.

· Enter Load Tender as an order entry. Include rate entry, and upfront accessorial charges.

· Maintain good phone etiquette with customers.

· Set up appointments for deliveries and pickup’s regarding freight.

· Manage and input service failures into system.

· Maintaining customer profiles

· Responsible for monitoring and tracing loads so that follow up can be made to Customers regarding pickups and or deliveries

· Update Customer’s in a timely and proactive manner. Update Spreadsheets, customer websites, emails, regarding all loads or issues.

· Anticipate and facilitated problem resolution on all load issues to meet and exceed Customer Satisfaction.

· Refer Customers to proper departments if/when necessary ( i.e. billing, claims, etc.)

· Maintain knowledge of customer contractual requirements relative to trailer pools in order to gain optimum utilization of company equipment.

· Create monthly reports regarding on time delivery for customers as well as participate on any service oriented conference calls.

· Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company and customer requirements.

· Perform additional duties as assigned by leadership.

Job Type: Full-time

Pay: $13.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Transportation planning: 2 years (Required)

Work Location: In person