As a Front Desk Agent, you will be the guests' first point of connection as they enter the hotel. Throughout their stay, you will have the opportunity to build lasting impressions that we hope will result in guest loyalty.

You can achieve this by handling all questions, requests, and complaints promptly and courteously. With your outgoing personality and ability to connect with others we rely on you to create memorable guest experiences with each guest.

Whatever the reason for their stay is, you play a key role in exceeding their expectations. Going above & beyond is what is going to set us apart from our competitors.

We encourage creativity and wants you to feel empowered to do whatever it takes to achieve the highest level of service.

Wyndham (Synxis) experience a plus.

Main schedule Sat. / Sun. Night Audit.

Reports to : Front Office Manager or General Manager

Duties / Responsibilities :

The following reflects the essential duties for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities of this job at any time.

To perform this job successfully, an individual must be able to perform essential duties satisfactorily with or without reasonable accommodations.

These are a few responsiblites :

Checking guests in and out of the hotel efficiently, in a courteous and professional manner.

Reconcile daily activities and close all necessary accounts.

Manage and resolve all guest complaints and compliments in a professional and courteous manner.

Learn the property systems and be able to navigate the system quickly and efficiently including running reports and distribute accordingly.

Follow and process proper cash / check / credit card / AR control procedures always using proper guidelines and security.

Maintain responsibility and proper security over cash and deposits at all time

Follow requests by Sales Department for up-selling, marketing packages, etc.

Answering the telephone and e-mails in a timely & professional manner. We want our guests to hear / read your smile. Calls must be answered by the third ring.

Safety :

Stay safe all the time.

Safety awareness always follows and champions the property established safety procedures.

Report all incidents and wear any protective gear needed and required.

Always keep the Front Office and Foyer area clean and safe

Upon employment, all employees are required to fully comply with company rules and regulations for the safe and efficient operation of hotel facilities.

Employees who violate Hotel and Company rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Literate and tech-savvy - you will need a good grasp of reading, writing, basic maths and computers

Other Duties :

Ability to work a flexible schedule, including evenings, weekends, and holidays, according to the hotel and business needs dictate.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Physical Requirements :

Ability to work on a computer for extended periods of time (maximum 5 hours at a time, 8 hours in total / day)

Ability to stand for long periods of time (maximum of 5 hours at a time, 8 hours total a day)

Ability to speak and hear on a phone within a shared workspace

Must be able to handle stress, from Guests, Employees, and Vendors.

Able to clearly communicate to employees, guests, vendors, Corporate Executives through written, verbal, and personal methods.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class.

Our locations are drug-free. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

By signing below, you are acknowledging you have read and understand the above terms and pledge to uphold our level of standards and integrity in all you do during your time of employment with WS Management.

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Last updated : 2024-05-14