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Performs administrative functions in support of property sales and catering in an effort to provide timely and accurate services to our hotel team, our in-house groups/events and our potential future guest. The position requires supporting the team in generating sales-related documents and promoting the hotel brand. The Sales Coordinator will communicate with clients by phone and email to address their concerns and questions.This is a non-exempt hourly position.
Demonstrate knowledge and commitment to company's mission, values and standards of ethical behavior and outstanding customer service both internally and externally.
Model a positive and professional image that emulates the organization's commitments and encourages a spirit of cooperation with co-workers. Provides support to co-workers and promotes teamwork by sharing information useful to achieving desired results.
Promptly answer telephone calls and communicate relevant account information to managers and departments.
Type and process correspondence, proposals, banquet event orders and contracts as directed by management.
Distribute memos, contracts, resumes, room requests, amenities and other communication as it relates to sales and catering to relevant departments.
Act as a liaison between Sales/Catering Director and other departments to properly communicate information needed for upcoming events including distribution of BEO's, resumes and changes.
Politely and professionally converse with clients and respond to all inquiries.
Coordinate as appropriate with other departments to ensure seamless delivery of service and guest satisfaction.
Maintain filing and retaining necessary copies of contracts and correspondence in accordance with established standards.
File and organize copies of contracts and correspondence ensuring records are up to date.
Reserve and confirm rooms, meeting space, and banquet space when necessary.
Follow sustainability guidelines and practices related to HHM's EarthView program.
In collaboration with the hotel management, conduct any walk-in or scheduled tours for social blocks and corporate/group potential clients.
Assist the sales & banquet department in setting up or break down of meeting rooms or events, and respond to guest needs as necessary, as needed.
Inspect event rooms, show rooms, and ready meeting space for site tours and client meetings.
Maintain a professional and creative attitude while dealing with internal and external customers.
Electronically maintains contact info for VIP guests, returning guests and event customers.
Perform other duties as requested by management team.
High School diploma or Bachelor's Degree preferred, but not required.
Previous hotel sales or catering experience preferred, but not required.
Experience using Opera Hotel operating system highly preferred, but not required.
Sufficient computer skills including proficiency in Microsoft Office, Outlook, Teams, Accounting Software.
Good grammatical, punctuation and spelling skills.
Strong detail orientation and high accuracy level.
Strong communication skills, both one-on-one and in a group, and ability to listen and respond to questions effectively.
A Commitment to Our Values
For more than 30 years, the team at WS Management has worked with premier hospitality brands to develop and manage a diverse portfolio of hotel properties with a dedication to quality, integrity and professionalism.
We strive to exceed expectations and are proud of our dedicated team members who share their talents in continuing to build on these principles.
We nurture a company culture committed to rewarding the team and our clients with exceptional success while adhering to fiscal responsibilities, environmental consciousness and engaged corporate citizenship.
Exceeding expectations in all that we do
Delivering value for our clients and an extraordinary experience to our guests
Being an outstanding organization and business partner
Creating brand excitement through innovation
Maximizing financial success for employees, our company and property owners
Providing an engaging and supportive work environment that encourages team members to maximize their potential
Full Time
$60k-78k (estimate)
03/19/2024
07/11/2024
safety-services.com
Spring, TX
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