Are multitasking and attention to detail some of your strengths?

Ready to put your supervisory and coaching skills to work?

Do you enjoy learning something new and then influencing others?

Looking for a position in a company that feels like family?

Ready to make an impact on your community and leave work feeling like you made a difference?

Did you answer yes to any of these questions? If so, then Via Mobility may be the place for you.

Being a Call Center Supervisor has its Advantages

You will work with other dedicated professionals who share your passion for helping individuals in need. We offer:

• A fun and supportive environment
• A role where you can interact and make a difference in a life
• Opportunities for growth within the organization
• The ability to bring your dog to work with you!
• Employee Discounts including cell phone, Boulder Rec Center and more

The Call Center Supervisor will work closely with the Operations Manager and oversee the day-day activity of Dispatch and the Call Center. In this role you will investigate customer complaints and internal dispatch/scheduling problems and coordinate efforts for a resolution. The Call Center Supervisor will train and coach call center and dispatch employees. In this role you will utilize your software and tablet knowledge to help the scheduling software and will serve as a backup for any scheduling/dispatching duties as needed.

Starting pay for the role is $62,000/year.

This position is based out of our Boulder office and the hours will vary as needed. Typical schedule will be Monday-Friday 8:00 am to 4:30 pm.

Qualifications for the Call Center Lead:

• High School Diploma or GED
• A minimum of 1-year supervisory experience
• Related paratransit dispatch/scheduling experience strongly preferred
• Bilingual (English/Spanish) is a plus but not required
• Ability to multi-task
• Knowledge of occupational hazards and safety practices and procedures
• Knowledge of principles and practices, and the ability to motivate employees and oversee their work
• Ability to work in an office environment
• Strong computer skills
• Dependability, effective follow-through, and strong attention to detail
• Ability to work independently and communicate both verbally and in writing clearly
• Good decision-making and problem-resolution skills
• Ability to maintain positive working relationships with employees and the general public
• Thorough knowledge of the geographic/demographic service area. (Boulder County, Weld County, Larimer County, and the Denver Metro area).
• Must be able to pass a pre-employment background check and drug test, and will be considered a part of the random drug testing pool as a safety sensitive employee

Keywords: call center manager, office administrator, team lead, program manager, customer service lead, lead dispatch coordinator, reservation manager

Competitive Benefits for the Call Center Lead

• Paid Training! Paid Time-Off!
• Medical, Dental, Vision, Flexible Spending Account
• Employer paid Life Insurance
• 403b Retirement Plan
• Employee Assistance Program
• Access to Pet Insurance discounts
• Special employee only discounts
• Credit Union Memberships
• Public Service Loan Forgiveness (PSLF) Program
• Stability and longevity with a growing, sustainable, and innovative company

Learn more about why we are a great place to work:

https://viacolorado.org/work-with-us/careers/employee-benefits/

About Via Mobility

We are a vibrant, accomplished nonprofit with a culture built on four key values – teamwork, honesty, integrity and a passion for helping others.

Via team members have a common goal: to provide our clients with mobility and transportation options that enhance a quality of life, self-sufficiency, and access to the community. Since 1979, Via has helped tens of thousands of older adults and people with disabilities live more independent lives. We also serve our community through volunteer driver training programs, disability awareness education and advocacy, human service collaborations and partnerships, community transit offerings and contracting capabilities.

Via is an Equal Employment Opportunity Employer (EEO)