Job Overview:

We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, and resolving issues in a professional manner.

Duties:

- Respond to customer inquiries via phone, email, and live chat
- Provide information about products and services
- Process orders, returns, and exchanges
- Upsell products or services to increase revenue
- Conduct outbound calls to follow up with customers
- Perform data entry tasks accurately and efficiently

Skills:

- Excellent phone etiquette and communication skills
- Strong customer service orientation
- Ability to analyze and solve problems effectively
- Proficiency in English; fluency in Spanish is a plus
- Multilingual capabilities are advantageous
- Experience with outbound calling is preferred
- Strong data entry skills

Location may include the following cities:

• Braselton
• Buford
• Suwanee
• Lawrenceville
• Tucker
• Norcross
• Duluth

Joining our team as a Customer Service Representative offers the opportunity to enhance your communication skills, problem-solving abilities, and customer service expertise. If you are passionate about delivering top-notch service and enjoy interacting with customers, we encourage you to apply for this position.

Job Types: Full-time, Part-time, Temporary

Pay: $15.00 - $17.50 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Commute:

• Suwanee, GA (Preferred)

Ability to Relocate:

• Suwanee, GA: Relocate before starting work (Preferred)

Work Location: In person