Description

Are you a dynamic leader with a passion for service excellence? Do you thrive in a fast-paced environment where problem-solving and innovation are daily essentials? If so, we have an exciting opportunity for you!

At LACO Technologies, we’re at the forefront of providing engineered solutions for utilizing our vacuum and leak testing expertise. With a commitment to quality and customer satisfaction, we’ve built a reputation for excellence in our industry. As we continue to expand, we’re seeking a talented Service Manager to lead our service team and ensure our customers receive the best possible service and support experience after the sale.

LACO's customers are the likes of SpaceX, Apple, NASA, Northrop Grumman, Lockheed, Boeing, and Merck. We are a leading-edge technology company serving the Aerospace, Automotive, Medical/Pharmaceutical, and other technology industries. Come work where you will get a small company feel with big company opportunities, benefits, and technology.

Essential Duties and Job Responsibilities

As our Service Manager, you’ll be at the helm of our service department, overseeing all aspects of repair services, customer support, onsite equipment commissioning, warranty claims and preventative maintenance services for all LACO products. From managing a team of skilled technicians and field service engineers, to optimizing service processes, your role will be critical in ensuring that we wow our customers.

Key Responsibilities:

• Lead and mentor a team of service technicians and field service engineers, providing guidance and support to ensure exceptional performance and continuous improvement.
• Manage the day-to-day operations of our repair services, including scheduling, resource allocation, and workflow optimization.
• Collaborate with LACO Business Units to meet their service and product support needs and enhance service efficiency and effectiveness.
• Ensure compliance with safety regulations and quality standards, fostering culture of safety and adherence to best practices.
• Drive customer satisfaction by delivering timely and high-quality repair services and warranty support, addressing customer inquiries and concerns with professionalism and urgency.
• Monitor key performance indicators (KPIs) and metrics to track service performance, identify trends, and implement strategies for improvement.

Requirements

Qualifications:

• Proven experience in a managerial role over a service-related team.
• Strong leadership skills with the ability to motivate and inspire team members to achieve excellence.
• Excellent problem-solving abilities and a proactive approach to identifying and addressing challenges.
• Solid understanding of service operations and best practices, with a commitment to continuous improvement.
• Exceptional communication and interpersonal skills, with the ability to interact effectively with customers, team members, and stakeholders at all levels.
• Bachelor’s degree in engineering, business management or a related field preferred.

Job Details

• Schedule: Full-time on-site position. Monday – Friday with flexible time schedules with options for working a 9/80 schedule with every other Friday off. 
• Salaried Position- Approximately $95,000 to $105,000 per year depending on experience.
• Benefits: We offer our employees a competitive benefits package, including Medical, Dental, Vision, 401K with Match, 10 paid Holidays, 3 weeks of Paid Time off, and Continuing Education opportunities including tuition reimbursement program, and company parties, and lunches
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
• EOE, including disability/veterans.
• Location: Salt Lake City, Utah