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Ideal Software Systems is Hiring a Support Technician (fsd240529) Near Meridian, MS
Ideal Software Systems is looking for a highly motivated individual to join our dynamic, growing team of Support Technicians. This candidate will play an integral role in the installation and support of hardware and software systems for the company’s Financial Services Division. As such we are looking for someone with high attention to detail, the ability to build positive relationships, and a strong passion to provide high-quality support to our many customers.
NOTE: Please be sure to submit a professional cover letter for this position as a statement of your ability to create professional correspondence with a customer. A synopsis of why you feel you are a perfect fit for this position is what we are looking for in your cover letter.Responsibilities
- Field incoming calls, emails, and live chats from clients to answer questions, resolve issues, troubleshoot problems, and research root causes for highly complex issues
- Follow the issue from start to finish, including escalation to development when necessary
- Perform root-cause analysis on issues and make recommendations for corrective actions
- Track projects and tickets in an issue-tracking system
- Install new systems and perform upgrades, both remotely over the phone and on-site
- System preparation and testing
- Software testing of new features and changes prior to release
- Provide complete and timely feedback for all work, including but not limited to call logs, checklists, client correspondence, and escalation of any issue
- Other responsibilities as assigned
- Basic knowledge of database structure, remote access (VPN), and networking, with the desire to increase this knowledge
- Strong skills in Microsoft Office. (Excel, Word, Access, etc...)
- Strong skills in Google Applications (Google Docs, Gmail, Calendar, etc...)
- Knowledge and use of Microsoft Windows 7-11 OS, Microsoft Windows Server OS
- Experience in a fast-moving environment
- Strong communication skills
- Strong time management, organization, and decision-making skills
- Ability to systematically identify and solve sometimes obscure problems within a store-based commerce product in a client/server environment
- Multi-Task multiple projects and make sure each project’s deadline is met
- Documentation skills
- AA degree or higher
- Minimum 2 years of technical and customer service experience (call center customer service experience, technical help desk, or desk-side support experience preferred)
- SQL experience is preferred but not required
- Previous break-fix, IT, or network experience preferred but not required
- A Certification preferred but not required
- Knowledge of the Rent-to-Own Industry or Check Cashing industry
- Bi-lingual in Spanish is a plus
- Competitive base salary commensurate with track record and experience
- Major medical, dental, vision, and life insurance
- 401k plan (Partial Match)
- Paid vacation and holidays
- Personal days
- Live and work in a great location
Ideal’s rapidly growing client base, aggressive product development path, and dynamic work environment provide an exciting opportunity for talented individuals looking for career growth and significant advancement opportunities. Applicants with previous experience will be given priority.
Job Summary
Full Time
IT Outsourcing & Consulting
$42k-54k (estimate)
06/04/2024
06/28/2024
idealss.com
MERIDIAN, MS
50 - 100
1983
DAVID GOLDMAN
$10M - $50M
IT Outsourcing & Consulting
Related Companies
About Ideal Software Systems
Ideal Software Systems has developed business management and information systems since 1983 and currently provides a comprehensive suite of solutions to the amusement, family entertainment and financial markets that help grow business, prevent losses and simplify operations. Ideal is devoted to product innovation and customer service, from installation to ongoing support, to make businesses more successful.
The job skills required for Support Technician (fsd240529) include Customer Service, Help Desk, Networking, SQL, Communication Skills, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Technician (fsd240529). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Technician (fsd240529). Select any job title you are interested in and start to search job requirements.
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Quotes from people on Support Technician job description and responsibilities
The Support Technician must offer technical assistance to clients and analyze technical requirements.
01/19/2022: Cheyenne, WY
The Support Technician should be able to help customers facing trouble understanding how certain hardware or software works.
04/11/2022: Pittsfield, MA
Support technicians must be extremely knowledgeable and skilled regarding the product they are providing support for so as to best help the customer.
02/27/2022: Nashville, TN
A support technician must be good at listening and communication skills to be clear that both the user and support specialist understand any problem, solution or user requirements.
01/25/2022: San Jose, CA
Maintains the computer and network systems of an organisation.
03/03/2022: Memphis, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Technician jobs
Provide plant wide support both desk side and via remote correspondence.
03/04/2022: Salt Lake City, UT
As computers and software become more complex, support technician will be needed to provide technical assistance to customers and other users.
03/19/2022: Frankfort, KY
Candidate must know that a combination of technical skills, persistence and customer service skills are needed to be a support technician.
04/05/2022: Port Arthur, TX
A technical support should be able to work calmly when under pressure.
01/19/2022: Reno, NV
Gaining this skills set can enable a support technician to command higher wages from employers.
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Step 3: View the best colleges and universities for Support Technician.
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