The City:Carlsbad is conveniently located between L.A. and San Diego and features nearly seven miles of coastline, three lagoons, world-class resorts, well-planned neighborhoods and a diverse business community. Covering nearly 40 square miles, the City of Carlsbad is currently home to about 115,000 residents. Thanks to an award-winning growth management plan, the city's infrastructure and services keep pace with development and promote an excellent quality of life.A full-service city, Carlsbad has its own police and fire services, a water district, parks and recreation, and library and cultural arts departments, in addition to standard administrative and public works functions.The Department: Our award-winning Information Technology Department is an excellence driven organization with a mission to leverage partnerships, people, and technology for the City of Carlsbad. The department is in need of a creative and adaptable Client Systems Administrator to use their customer service experience and technical expertise to troubleshoot and solve complex issues and also provide general oversight of incidents and requests for effective and timely resolutions. This position will be part of the Public Safety division of the IT Department specifically supporting users and technologies in our Fire and Police Departments.
The Client Systems Administrator provides direct support for client systems and endpoint devices including personal computers, cameras, peripheral devices and mobile devices. Many of the duties in this position are centered on providing direct support for client systems. The Client Systems Administrator is responsible for researching unique solutions to client computer problems and working with peers to develop novel solutions. Carlsbad leverages partnerships with many leading names in industry including Lenovo, Microsoft, Apple and ServiceNow. Further, the candidate we are seeking must have the ability to work a flexible schedule including "on-call" basis. The ability to pass an extensive pre-employment background search is required.

Essential Duties and Responsibilities: The following duties are typical for this job series. Incumbents may perform some but not all of the listed duties and may be required to perform additional duties from those listed below to meet the city's business needs and changing operating practices. Other duties may be required and assigned.

CLIENT SYSTEMS ADMINISTRATOR

• Provides support to end users to resolve problems and maintain proper utility for personal computer, laptop and mobile device operations.
• Provides proper working operations and quality support for peripheral devices including local network printers, plotters, faxes, scanners, all in ones, etc.
• Ensures client software operate effectively.
• Installs and tests personal computers, printers, and other peripheral devices.
• Performs basic contract management on desktop hardware and maintenance contracts.
• Provides user training on new products, applications and devices.
• Sets up mobile devices for customer use and provides technical support for related issues.
• Configures operating systems, shrink-wrap programs, and applications software programs.
• Performs password resets; may use tools to assign passwords, create user accounts, and assign access rights.
• Supports policies for laptops and peripheral device utilization and enforces desktop standards.
• Utilizes imaging tools to deploy client devices.
• Ensures operating structures for small network functions related to client device operations.
• Manages projectors and other multi-media devices located in staff meeting rooms.
• Performs station network cabling.
• Performs system support for small and niche applications.
• Troubleshoots small network based switches, routers and wireless access points as directed.
• Assists with system security to avoid violating firewalls and other system security i.e. internet access.
• Makes decisions regarding replacement of equipment; use of specialty software; changes to desktop support procedures; planning the deployment of new personal computer assets; laptop and desktop standards.
• Determines types and sizes of personal computers in relation to user specifications.
• Identifies suppliers; performs request for bids; obtains proposals and quotes; encumbers funds to acquire goods and services. Purchases client devices as directed.
• Assumes responsibility for vendor communications when vendor is unable to resolve problems.
• Assists with asset lifecycle management - acquisition - deployment - obsolete processing.
• Documents and tracks support activity and records of equipment and software as necessary.
• Consults with; acts as liaison and coordinates meeting with vendors and IT staff as needed.
• Provides guidance to those with less experience.
• Performs the role of supervisor; assigns work; authorizes timesheets; provides performance input
• Creates complex application packaging for automated deployment
• Ensures hardware and software assets are tracked throughout their useful life
• Assists in the management of organization-wide Active Directory
• Collaborates with the Network Group to establish and maintain user group policies consistent with operating standards
• Manages the annual cycle for replacement of personal computers
• Manages processes for appropriate citywide application upgrades
• Manages wireless device configuration
• Makes recommendations on the budget for annual computer installations, replacements, and software management tools

• Knowledge of Microsoft Windows Operating Systems
• Knowledge of PC hardware
• Installation and maintenance of personal computer hardware
• Basic Information Technology terminology such as IP addresses
• Knowledge of network connectivity and VPN support are preferred
• Knowledge of technology life cycles
• Knowledge of modern practices for application deployment
• Knowledge of computer network operations of limited to moderate scope
• Ability to provide customer service in person, via remote control technologies and over the telephone
• Ability to troubleshoot personal computer hardware and software and provide repair
• Ability to troubleshoot local/network printers
• Ability to troubleshoot end user network access
• Ability to perform basic purchasing
• Ability to work independently with occasional supervision
• Knowledge of basic supervisory practices
• Knowledge of basic forecasting and budget processes
• Knowledge of computer network operations of moderate to advanced scope
• Knowledge of Windows Server Operating Systems, and the TCP/IP protocol
• Knowledge of network management protocols and related tools
• Knowledge of network-based application software such as Email and other collaboration applications
• Ability to perform unique application deployment
• Ability to analyze and diagnose problems effectively
• Ability to establish best practices for purchasing of personal computers, printers, and other devices and equipment
• Ability to assist in the planning and designing of personal computer support systems

Bachelor's in management information systems, Computer Science or Information Technology or a related discipline or 3 years experience administering, deploying, maintaining, and securing a city-wide help desk operation (mid-size network). In addition, experience in testing PC/LAN technologies and computer system applications and 1 year serving in the capacity as a technical lead or supervisor are preferred.