The Community: The City of Carlsbad is ideally situated in north San Diego County where a great climate, beautiful beaches, lagoons and abundant open space combine with world class resorts, well planned neighborhoods, a diverse business sector and a charming village atmosphere to create the ideal California experience. Carlsbad's 113,000 residents enjoy a healthy, outdoor lifestyle, appreciate high quality community services and want to protect their excellent quality of life. Carlsbad is known for its strong financial health, with a AAA credit rating and solid cash reserves.

DEI Statement:

The City of Carlsbad embraces diversity, equity and inclusion in the workplace and recognizes the vital relationship of a culturally diverse, engaged work environment and innovative excellence. A diverse, equitable and inclusive work climate comprises personal experiences, values, and views shaped from differences of culture and circumstance. Our organization appreciates belonging, creativity, recognition and retention of its employees and is committed to hiring and developing motivated, productive, and talented employees who provide services and enhance our quality of life. We work to embrace open and equitable access to opportunities for learning and development as our responsibility and goal.
 
The Position: The System Administrator is responsible for effectively obtaining, installing, configuring, operating, and maintaining systems hardware and software and related IT infrastructure. This role participates in technical research and development to enable continuing innovation of the technology infrastructure. The System Administrator ensures that system hardware, operating systems, software systems, and related procedures adhere to best practice and organizational values, as well as that these systems support staff, volunteers, and partners in effectively using the city's virtual and cloud computing infrastructure.

The System Administrator assists project teams with technical issues in the initiation and planning phases of standard project management methodology. These activities include the definition of needs, benefits, and technical strategy; research & development within the project implementation and management life cycle; technical analysis and design; and support of operations staff in executing, testing and rolling-out the solutions. Participation on projects is focused on smoothing the transition of projects from development staff to production staff by performing operations activities within the project implementation and management life-cycle.

The System Administrator develops, configures, deploys and maintains the enterprise systems to avoid interruptions in services.
 
This candidate should be flexible to work evenings and weekends on occasion as necessary.

• Performs routine system maintenance.
• Configures and maintains system infrastructure for the city.
• Creates new users and associated file access rights. 
• Identifies and resolves system problems.
• Performs a variety of duties in the monitoring, installation, testing, configuration and troubleshooting of hardware and software and system or application upgrades.
• Conducts repairs and maintains preventative system maintenance schedules.
• Conducts troubleshooting on assigned user rights, file access, security settings, and enterprise systems. 
• Provides assistance to information systems staff in the evaluation, selection, acquisition and implementation of computer hardware and software.
• Provides technical training to end users.
• Provides engineering of system administration-related solutions for various project and operational needs.
• Installs new and rebuild existing servers; configures hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Maintains server and application virtualization technologies including VMWare, and Citrix.
• Maintains system infrastructure services including Active Directory (AD), domain controllers, domain name services (DNS), antivirus and security systems, enterprise printing services, and server management and monitoring tools.
• Maintains mobile device management (MDM) systems, enables MDM policies for BYOD and city issued devices, ensures secure access to city's information from mobile devices.
• Maintains conference room video conferencing, telepresence and collaboration systems.
• Maintains enterprise application including email, unified communications and collaboration presence and instant messaging systems.
• Develops and maintains installation and configuration procedures.
• Contributes to and maintains system standards and policies.
• Researches and recommends innovative (and where possible automated) approaches for system administration tasks. Identifies approaches that leverage resources and provides economies of scale.
• Performs daily system monitoring, verifying the integrity and availability of all systems hardware, capacity management, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Performs regular security monitoring to identify any possible intrusions.
• Performs daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
• Performs regular file archival and purge as necessary. 
• Repairs and recovers from hardware or software failures. Coordinates and communicates with impacted end users.
• Upgrades and configures system software that supports systems infrastructure applications or applications per project or operational needs.
• Maintains operational, installation and configuration procedures.
• Performs periodic performance reporting to support capacity planning.
• Performs ongoing performance tuning, hardware upgrades, and resource optimization as required. Configures CPU, memory, and disk partitions as required.
• Maintains data center environmental and monitoring equipment.
• Integrates and maps business needs and strategies of internal and external customers and maps into technology infrastructure and solutions.
• Manages, maintains, and applies server Operating System patches and upgrades, including virtualized environments. Configures and adds new services as necessary.
• Analyzes system and network security risks and secures access; network stability and usage.
• Plans and builds Disaster Recovery replication practices.
• Acquires system products and makes preparations for implementation and integration. 
• Provides project support on server/application projects.
• Makes recommendations on software and hardware upgrades, capacity requirements and creation of virtual environments.
• Responds to and executes electronic discovery jobs for information pertaining to legal matters and public records requests.
• Conducts request for proposals, purchasing of hardware and software supplies and negotiates with vendors.
• Leads and manages technology vendors in the scope of assigned work for the City of Carlsbad.
• Recommends and assists in establishing technology user policies and procedures.
• Makes recommendations for budget planning.

Knowledge of: 

• Enterprise storage systems.
• Encription technologies such as bitlocker.
• Microsoft Windows Operating Systems: Windows 7\10, Windows Servers, Windows Active Directory, Windows Server GPO`s/PowerShell, Office 365.
• Computer system operations: VMWare; Storage including: NETAPP, CITRIX, Cloud Services-AWS/AZURE; Disaster Recovery-Veeam; Antivirus Systems; Printing Services; Backup and Restore systems that support IT infrastructures and Application systems that support City of Carlsbad.
• Infrastructure services including Active Directory (AD), AD group policies, domain controllers, Active Directory Federation Services, DNS, DHCP, SNMP, SMTP.
• Unified communications and collaboration solutions.
• Scripting, windows command line and PowerShell commands.
• General e-mail and other collaboration technologies.
• Network servers, storage systems and maintenance.
• Network connectivity.
• Directories, group policies, file systems, domains and protocols.
• Multiple technologies, servers, storage and security at the enterprise level.
• Information security principles and practices.

• Perform systems administration tasks on servers, storage systems and enterprise applications.
• Investigate, troubleshoot and resolve issues.
• Perform basic purchasing.
• Work independently with occasional supervision.
• Implement and maintain backup technologies and repair and recover from hardware or software failures 
• Design, plan and manage virtualization environments.
• Provide effective customer service.
• Establish and maintain effective and cooperative working relationships with city employees and the public.
• Work well as part of a team.
• Communicate well both in writing and verbally.

Requires a bachelor's (4-year) degree, with a technical major, such as computer science, management information systems, information technology or a related discipline, or equivalent experience.

Minimum 5 years of professional system administration experience. Experience with an enterprise system of the same or greater scope and complexity.
 
Systems Administration/System Engineer certification in Microsoft and VMware preferred.