Initial Posting Date: 06/04/2024 Application Deadline: 06/16/2024 Agency: Department of Revenue Salary Range: $3,218 - $4,338 Position Type: Employee Position Title: Public Service Representative 3 Job Description: Why Join Us Oregon counts on us! Our Mission, Vision, and Values guide us as we serve Oregon taxpayers whose tax dollars support the critical infrastructure of Oregonians' daily lives. Department of Revenue is recruiting for a Public Service Representative 3 (PSR3) position. We are looking for talented, detail-oriented individuals to join our Personal Tax and Compliance Division in the Compliance Unit. This position is headquartered in our Portland office; this position is on-site (remote work is not offered). Preference may be given to bilingual English/Spanish. If you possess language skills in Spanish, you are encouraged to apply!! We offer bilingual differential pay, which is an extra 5% of the employee’s base pay and is contingent on passing the required language test. Please note, bilingual language skills are encouraged, but not required for these positions. In order to be considered for Department of Revenue recruitments, you must reside within the state of Oregon. What You Will Be Doing Below is a sampling of job duties. It is not meant to encompass all duties. Customer Assistance ·Assists the public over the phone, through correspondence, email and in person with 30 tax programs administered by the department. ·Answers questions from taxpayers, licensed tax preparers, attorneys, accountants, and other professionals ·Answers questions and advises public on rules, laws, policies, and procedures for department administered tax programs in order to secure compliance or resolve problems including changes made in processing, billings, or tax laws. ·Documents account records. Field Payment Processing: ·Receives a variety of payments from taxpayers and the general public on current and delinquent tax accounts administered by the department. ·Apply payments for current year, prior year, estimated and amended taxes. Acts as office support person. Works independently seeking assistance only on non-routine cases. For a complete position description click here For any additional questions please contact Elizabeth Zolkoske (Insert Frist and Last name and direct email address) This Is What You Need To Qualify Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations. The ideal candidate will possess the following desired skills and attributes: Outstanding customer service. Experience handling multiple tasks/assignments/duties. Integrity in work ethic and following procedures. Works well as a member of a team. Highly dependable and accountable. Attention to detail. Verbal and written skills Excellent phone skills A working knowledge of general computer skills What's In It For You The State of Oregon offers a competitive and affordable health and benefits package, including excellent medical, vision and dental coverage, pension and retirement programs, paid holidays off, and personal business leave, as well as paid and accrued vacation leave, and sick leave. In addition to standard medical benefits and employee leave, the state also provides additional optional benefits, such as basic life insurance, short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses. How to Apply Click on the "Apply" link above to complete your online application and submit by the posted closing date and time. For step-by-step instructions click apply to work for the state or current state employee. The work experience and/or education section of your application must clearly demonstrate how you meet all the minimum qualifications and desired skills and attributes listed above. Complete the supplemental questions. Attach your current resume (Workday job history may substitute for a resume). Warning – Workday will timeout after 20 minutes of inactivity and will not save your application progress. There is now a “save for later” function, if you need to take a break please be sure to click the save for later button to save your progress. Be sure to check Workday and your email for additional tasks and updates. After hitting submit there may be additional required tasks for you to complete prior to the announcement closing. If you are requesting Veteran’s Preference, you will receive a Workday task to submit your supporting documents. Be sure to submit your documentation prior to the close date of this posting in order to have the preference considered. Additional Information This is an SEIU-represented position. This recruitment may be used to fill additional vacancies as they occur. The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%. Review the Classification and Compensation page for more details on the classification, or you may visit our website for information on the job offer process following pay equity. Applicants must be authorized to work in the United States. Applicants who require VISA sponsorship will not be considered at this time. Eligible veterans who meet the qualifications will be given veterans' preference. Click on the following link for additional information on Veterans’ Preference. Criminal Records Check - Employment in any position with the Department of Revenue for all current and prospective employees is contingent on passing a criminal background and fingerprinting check. Circumstances of any criminal conviction will be reviewed to determine eligibility for the position under recruitment. To work for the Department of Revenue you must comply with all income tax laws. This means that the department will check to see if you have filed Oregon income tax returns and made arrangements to pay any outstanding liabilities before offering you a position. If you need an application in an alternate format in order to complete the process, you may contact us at: Human Resources at (503) 945-8547. Helpful Links How to Set Job Alerts Workday Applicant FAQ Understanding the State Application Process Help & Support web page The Oregon Department of Revenue strives to create an inclusive environment that welcomes and values the diversity of the people we serve. We foster fairness, equity, and inclusion to create a workplace environment where everyone is treated with respect and dignity. The Oregon Department of Revenue is an equal opportunity, affirmative action employer committed to workforce diversity. Studies have shown that women and people of color are less likely to apply for jobs unless they meet every one of the desired attributes listed. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a non-traditional background. We would encourage you to apply, even if you don't meet every one of our attributes listed. If you are unsure whether you meet the qualifications of this position, please feel free to contact us to discuss your application. Oregon state government is a large organization by nearly any standard. With over 40,000 employees working all over the state, in small communities and large, we are proving that government can be innovative. We work as a team, challenging ourselves to be better, faster and more efficient with taxpayer dollars. After all, when every day we are responsible for caring for the needs of a diverse population and thriving business community, we simply must have the best and brightest workforce. If you take responsibility for your actions, are passionate about helping others succeed, and have a reputation for excellence and honesty, why not make Oregon state government your next career move? Joining our team means you open the door to many possibilities. From entry level to executive, outdoor work to policy setting, we have a role for nearly every calling, expertise and background. If you’re looking at us from across the country (or beyond!), know that Oregon is one of the most beautiful places on earth. Made up of seven diverse regions, Oregon has the ocean, mountains, valleys, high desert, cities, small towns, and almost everything in between. Oregon “flies with her own wings.”