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As a Sr. CSM, you are passionate about and have a world-class track record of creating and sustaining happy, referenceable strategic customers that realize full value from the platform and partnership. You have an exceptional ability to establish and nurture stakeholder relationships and align on value objectives and results, acting as the customer's trusted advisor.
Acting as the primary interface between the customer and the internal teams at Abnormal, you are adept at: ensuring clear, measurable success criteria is established and attained, driving adoption of platform best practices to optimize ROI, educating on new/upcoming features (which may qualify cross/upsell opportunities), anticipating and proactively de-escalating issues with scalable solutions, and maintaining a feedback loop for key product enhancements / improvement requests.
In this job, you will bring these skillsValue Realization:
Relationship Building:
Success Criteria Alignment:
Account Success Planning:
Cross Functional Collaboration:
Triage and Risk Mitigation:
Product Knowledge:
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At Abnormal Security certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. We know that benefits are also an important piece of your total compensation package. Learn more about our Compensation and Equity Philosophy on our Benefits & Perks page.
Full Time
$109k-145k (estimate)
05/31/2024
06/15/2024
abnormalsecurity.com
SAN FRANCISCO, CA
50 - 100
2018
Private
MICHELLE REGNER
$10M - $50M
IT Outsourcing & Consulting
Abnormal Security is a cybersecurity company that provides cloud-based email security and credential phishing solutions for enterprises.