6 Jobs
V Marchese is Hiring a 2nd/3rd Shift Customer Services Representative Near Milwaukee, WI
Objectives of this role:
- Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency.
- Identify and address customer needs, with a goal of total satisfaction.
- Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers.
- Meet customer-service department sales targets, generating leads when opportunities arise.
- Follow company guidelines and procedures for communications with minimal supervision.
- Recommend improvements to company processes for efficiency.
- Assist in other office related functions of the job to make sure the customer is serviced
- Build expert, dynamic knowledge of the company’s products and services.
- Conduct research with available resources to satisfy customer inquiries.
- Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships.
- Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and credits.
- Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell.
- Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review.
- Other Duties as assigned
- High school diploma or equivalent.
- Successful experience in a corporate environment.
- Strong communication skills, including active listening and clear articulation.
- Must be able to read, write, and understand English.
- Strong office computer skills to navigate between multiple open windows in different systems for data entry, correlation, and comparisons of orders to inventory.
- Ability to solve problems, alleviate conflicts, and escalate tactfully.
- Ability to multitask, manage time, and prioritize.
- Ability to work individually and as a team member.
- Experience in sales.
- Experience in a call-center environment.
- Proven track record of meeting or exceeding sales quotas.
- Bilingual in English and Spanish is a plus.
Job Summary
Full Time
Wholesale
$40k-50k (estimate)
06/02/2024
07/31/2024
vmarchese.com
MILWAUKEE, WI
200 - 500
Private
JACK MARCHESE
$50M - $200M
Wholesale
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The job skills required for 2nd/3rd Shift Customer Services Representative include Customer Service, Call Center, Products and Services, Communication Skills, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a 2nd/3rd Shift Customer Services Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by 2nd/3rd Shift Customer Services Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for 2nd/3rd Shift Customer Services Representative positions, which can be used as a reference in future career path planning. As a 2nd/3rd Shift Customer Services Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary 2nd/3rd Shift Customer Services Representative. You can explore the career advancement for a 2nd/3rd Shift Customer Services Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Services Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Services Representative job description and responsibilities
Workers must be patient and polite, especially when dealing with difficult or angry customers.
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They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
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Customer Services Representative should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.
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A great customer support representative knows how to relate to anybody, but they’re especially good with frustrated people.
03/28/2022: Springfield, OH
Responding to questions with positive language can greatly affect how the customer hears the response.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Services Representative jobs
Have a clear escalation pathway.
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Listen, understand and take action.
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Understand the customer’s expectations.
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Listen attentively and actively.
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Become a customer advocate and a brand ambassador.
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Step 3: View the best colleges and universities for Customer Services Representative.
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